03-15-2009 11:42 AM
Just bought the Sony 52"Bravia - $1499--- items over $999 delivered free including set/up and removal of one old tv including all packing materials as in ad for that week.
Lo and behold -- my large box with the Sony 52" tv was sitting in dining room --- Driver and helper relplied -- we don't do that -- it is too cold and if you turn it on the unit will nor work well. Called customer assistance at store -- they backed up the drivers story. My $99 value delivery was cut short because of delivery temperature.... Store manager backed them up too, and was unaware of wording in ad. To no avail -- my son and I did the rest of the process a few hours later when unit warmed up, as store manager would not send someone out to finish advertised delivery and set up process. The store did pick-up the large shipping box the next day as it was a nuisance. Am wondering about how Best Buy could improve pricing as it took 10 employees from time of sale to time of partial delivery to complete the uncompleted transaction. ps-paid cash--
03-16-2009 01:52 PM
03-17-2009 03:46 PM