04-03-2012 04:14 PM
04-03-2012 04:19 PM
I feel like I should step in on this thread, and add some clarification. A customer can of course open up a product they just purchased from us before leaving the store, and if the item is found to be damage we of course would exchange the item. We don't require this, and to be honest many customers would be equally upset if we did require this.
If we were to open up every product we received from the manufacturer we would have to sell those products as open-box items, and because of this we of course would not be opening products prior to the customer completing their purchase with us.
One of the main reasons our stores should be encouraging a customer to have items like TVs delivered is to guard against this exact type of scenario. If we had delivered this TV our delivery team would have opened up the packaging while at your home, and if they had discovered the TV was damaged we would have then delivered a new TV to your home.
I do see that you responded to the private message I sent you, but I don't see that you included any of the personal information I would need in order to try and assist you. If you do want me to look into this just reply back to my original private message with the information I requested.
04-03-2012 04:38 PM