01-15-2009 09:52 PM
My husband and I bought a PS2 and some games at Tulsa Store 221. The games were from a table and pricing ranged from $9.99 - 19.99. When we opened one of the games, the disc was not the game but a blank HP CD. I immediately called customer service and was told this happens all the time and that people had gotten to be experts at rewrapping. I was told to bring the case and my receipt back and they would exchange it. We did this and I have never been so humiliated in all my life! Customer service was rude and they all acted as though we were lying. A manager named "Lee" came up and said it did not happen at their store and that we had to have made the switch. He said that if we had come back with an empty case, they would have not questioned it. The logic of that amazed me. Lee was extremely rude and took the case and threw the CD in the trash and loudly announced that he didn't care what I was told, there would be no exchange or refund. He again accused me of making the switch and I would have to talk to Sony about the issue. I ended up talking to another manager named Charlie who was very professional and did take care of the problem. We will not risk buying anything else at BB and take the chance of being treated that way if there is a problem. We have purchased a home theater, camera, laptop and several misc items there but no more. BB needs to teach their Customer Service people how to treat the customer.
01-16-2009 02:35 AM
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01-19-2009 11:13 AM