Best Buy & Geek Squad Policies

[epin33]

It happened to me too!!! We were told that we were on a 5 year plan. All of a sudden our interest changed and the plan was a 40 month plan instead of a 5 year plan. Who have heard of a 40 month plan???? There is no such plan. They also charged us for a protection plan which we were never told... It is a mess and we are overcharged $ 1,800 on interest. We only had $ 700 left in the account...So if you add the two amount, now we owe them $ 2,500 which is more than what the value of theTV !!!  I am disputing the charges. Please let me know if there is anyhting that you are doing to avoid this predatory charges... My question is: How many people are experiencing the same problem?

[Ryan-BBY Senior Social Media Specialist]

Hello epin33 -

Kelly from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[hydrogenwv]

Your contract should never be altered without you re-signing (or acknowledging) in some way. Unless you agreed to the new contract, you and HSBC are bound under the terms of the original contract.

  That said, I haven't heard of a 5-year deferred interest plan. The most I've seen were 36 month plans. If you have any of the original paperwork, I'd check to be sure you aren't mistaken about that.

 If it was a 36 month plan, and you are past the 36 month promo period OR if you made any late payments or missed any payments, the interest charged is correct. If it was not a 36-month plan and they did change the terms mid-promo, gather up any evidence you have, because proper evidence will help get it sorted out.

[etedprince]

call me on {removed per forum guidelines}

[epin33]

Hi Ryan,

I received your post stating that Kelly will be contacting me regarding my problem. I have also written a request for support to Dorothy.  What is the waiting time for either of them to get back to me? I am anxious to get this resolved. 

I want to thank you for your support.

Sincerely,

epin

[hydrogenwv]

3-5 Business days, typically,  for the Community Connector here to get to you. It seems that lately, they've been a little quicker.  Good luck.

[Kelly-BBY Senior Social Media Specialist]

Hey epin33,

Thanks for taking the time to voice your concerns regarding the financing plan you have through HSBC.  I can certainly see how this situation has been disappointing and I apologize for any unclear information that you may have had regarding the length of your plan as well as the protection plan on your account. 

As you may aware, HSBC is a separate company from Best Buy and we have no way to view or change your balance or the financing plans associated with accounts.  With that being said, I’d be glad to further review this with HSBC; however, please know that I cannot guarantee any changes or an outcome to your account. 

I wasn’t able to locate any information using the name and email address that was provided during your forum registration and I will need some additional information to further assist.  If you could send me a private message with the name and phone number used on the account by clicking on the “Private Message” link near my name below. 

I look forward to discussing this further with you! 

Cheers,

[epin33]

I am extremelly dissapointed about your lack of support. It has not helped me at all. 

This experience has incensed me sufficiently to forward a letter enumerating my experience with your company, and attach the volumes of comments I gleaned in a 15 minute web search confirming the same dismissive and predatory practices other people have experienced to the following: My local Senator, Senators Dodd and Shelby and their staff at the Senate Banking Committee, Elizabeth Warren, Special Advisor of the Treasury Consumer Financial Protection Bureau, the Better Business Bureau of New York, and to my local television station, which has a features segment on your side, focusing on consumer issues, and has done profiles of predatory company practices before. 

I was hoping that I was going to be supported the same way others has been supported in this forum. It seems that you and the other moderators pick and choose, depending on the story, who you are going to help.

[ohRly]

What have the monthly credit card statements been telling you?  Unless those arent being read....

[rellarillear]

Lack of understanding and ignorance = someone else's fault.

Welcome to America.