Hello valleau -
My apologies for the length of time for my follow up. I would be more than happy to assist you with your concern regarding your Zune. Please feel free to either post your concern on this thread, or send me a private message with the details. You can send me a private message by first ensuring you are logged into the forum, then clicking the link in my signature.
Thanks!
 | Dorothy | Community Supervisor | Best Buy® Corporate |  |  |