Best Buy & Geek Squad Policies

[asktheteach1]

I'm appaulled at the lack of concern by employees...not good business

[asktheteach1]

I feel your frustration....gotta b some1 who'll do the right thing...

[Dorothy-BBY Community Supervisor]

Good morning asktheteach1 -

Welcome to the our Community.  Justin, from our Community Connector team, will be reaching out to you regarding your concerns.  You should hear from him early next week, when our team is back in the office.  I did merge your threads as posting on threads over 9 months old which were already resolved, does not really add value to the Community, and takes away from your issue at hand.  I appreciate your patience!

[RealGeorgeW Valued Expert]

Quote: I'm appaulled at the lack of concern by employees...not good business

Quote: I feel your frustration....gotta b some1 who'll do the right thing...


Are you replying to yourself?

[CrimsonRain]

Is this some sort of schizophrenic thread? It's like 3 people responding to each other under the same username.

[Mbrguy Emerging Expert]

RealGeorge@ and CrimsonRain:  The OP was just posting the issue on multiple threads and Dorothy or one of the other CCs moved them all to this thread so the OP was posting in response to other people on other threads, not him/herself.  But, yeah, it did seem like that at first.

To the OP:  When a Black Tie Protection Plan is purchased, it is on the receipt

Example:

-----------------------------------------------------

SKU 000000     2YR                $149.99

    2YR  $$$ - $$$ BTP

    GSBTP   #    0000000000

    SKU   #    (SKU of item covered)

    Exp Date   (day the Black Tie expires)

    ITEM TAX    (tax rate of your municipality)

-----------------------------------------------------

This is about how the Black Tie Protection Plan will look on your receipt.  If you purchased a BTP, then it will show on the receipt for the computer unless you purchased it separately from the computer, then it will be on a separate receipt.

[hockeycanuckjc Trusted Contributor]

While your situation has been addressed by a moderator to be followed up by a community connector, please settle down a little bit and wait  

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asktheteach1 wrote:

I feel your frustration....gotta b some1 who'll do the right thing...

---

[Justin-BBY Community Connector]

Hello asktheteach1,

I'm sorry to hear about your experience with the Toshiba laptop that you purchased and the problems that followed.  I appreciate you taking the time to voice your questions and concerns with us, and I'll be happy to help out in any way that I can regarding your situation. 

I cannot provide reason for the troubles that you encountered during this interaction; but in response to your questions, I do have some answers for you.  We are unable to release purchase details, but after researching, I see that you paid the correct price that they charged you and there was no additional service plan on your unit.  Ultimately what's listed on your receipt is verification for proof of purchase.

If there is anything else I can do for you, or if you have any additional comments or concerns; feel free to reply to this topic or send me a private message by selecting the link beside my name. 

Thank you for sharing your experience with us on the forums!

Regards,