Best Buy & Geek Squad Policies

[kst8no1]

It seems like the OP is being racist to try and justify BB being racist to him.

Although if we go by the definition of racism (A majority race claiming superiority over a minority race) technically racism never happened in this story.

[chaneylarge]

Because I saw preferential treatment being given to spaqnish speaking customers while I was waiting 2 hours to have a service ticket printed up and attempting to speak to the manager who was avoiding  speaking by instructing his staff to tell me he wouldnt be in untl closing.

[chaneylarge]

Sorry if you feel that way I am not attempting to nor am I a racist at all.. Just describing my feelings and theactions taken towards me by BB

[QuantumThunder]

No, you may not be a racist but you are playing the race card in this case. If you are going to make such bold statements, be prepared to have the burded of proof be placed squarely on you.

[Harold_H]

To me as i read it is just more to it but i think we should all move on the side of  " caution " i think that the upper brass at BBY should take a statement  from the customer first because if they call the store " if it true or not " they can paint him as a bigot or aggressor  that he/she was racist to them but is just boiled down to " he said / she said "

and if you want to know i was discriminated in the pass by hispanic employee working out of store 478,483,835,1028 in the past from careless attitude toward me or saying something in spanish that is racist because i'm white and the only reason why they do this because i report them to BBY head brass in a form of a retaliation against me for many difference reason and the most common is that

1.They refuses a price match from a competitor 

2.They keep me wait for an item if it not on a floor or if i do a pickup and i go down there with my documents and is not there 

Since i move up here to buffalo,ny i will one day will go to a BBY store near me and i will compare how they treat me up here from when i use lived in queens,ny

[Mbrguy Emerging Expert]

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DanK wrote:
why does this have anything to do with your race?

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Why ask questions for which you already know the answer?  If something has worked well in the past, it is much more likely to continue being used since it gets results, whether deserved or not.

[hockeycanuckjc Trusted Contributor]

While I'm sorry to hear that you think you were discriminated, I can assure you this is not the case. Best Buy is one of the leading Retail stores, for not only consumers, and its employees to welcome everyone from all walks of life, no matte the skin of your color, sexual preference, etc.

[hydrogenwv]

Sounds to me like the "Hispanic" customers were helped before you because they didn't need to see a manager, and could be helped by the counter-folks. Did you expect everyone behind you in line to wait until a manager was there to speak to you? As others have pointed out, the determination was likely made by the service center, who will have no idea what race you are...

  Regarding the service, a community connector should be along to help you resovle that issue.

[Justin-BBY Community Connector]

Good afternoon chaneylarge, 

I'm quite disheartened that your ongoing Mac repair issues and interactions with this store location's manager has led you to escalate your concerns with us for additional support.  I'll do my best to assist you further and see how I can help out.  

Our licensed service technicians would be the ones responsible for determining whether repairs are covered under BTP or not, and I am so terribly sorry if you do not agree with the diagnosis found on your computer.  I can say that we do our best to take care of our customers, and clearly it appears that the treatment you received has not met your desired expectations.  

I have already passed on your shared instance with the General and District Managers to be personally reviewed.  Any updates I receive, I will communicate to you via private message.  To view your private messages, ensure you're logged into our forums and click on the envelope icon in the top right corner.  If you have any other questions or comments, feel free to reply to this topic, or if you'd prefer, you may send me a private message by selecting the link beside my name.

Sincerely,