10-04-2008 12:14 PM
Solved! Go to Solution.
10-04-2008 01:52 PM
10-06-2008 03:42 PM
I first want to congratulate you on the upcoming birth of your grandson! How exciting! I can completely understand how frustrating the situation you described can be. No one wants to miss a momentous occasion such as that!
A Performance Service Plan (PSP) is a plan to repair your unit, not replace it. It is upsetting that a representative may have led you to believe something different than that. We do offer replacement plans, however these are not available for camcorder units.
I was sorry to learn that speaking to a supervisor did not help alleviate your frustration or provide you with acceptable solutions; it is never acceptable for a representative in our stores to exhibit rude behavior. I have forwarded these comments on to help ensure that your experience remains the exception rather than the rule for our customers.
Given the special circumstances of this situation, I would like to try to find a suitable solution for you. In order to do that, I will need some further information. Please check your private messages and as soon as you respond to me, I will look into it and follow up with you.
I look forward to hearing from you.
Best Buy® Corporate
10-08-2008 06:36 PM
10-08-2008 07:35 PM
10-15-2008 11:48 AM