Best Buy & Geek Squad Policies

[IBBYSPISSED]

First off.. I made A purchase of 2 Laptops.. paid right at 2 grand cash altogether.. one of my laptops was a piece of crap.. I tried to return it with my receipt.. they told me all purchases over 250 dollars had to be mailed.. NO I do not believe it should be like this.. if you buy something with cash and have your receipt, you should get your money back right then and there.. Well I called the 1-800 number and they sent me to a supervisor.. he did nothing to help me.. but get smart with me.. I want to know How to get a hold of BRAD ANDERSON.. he should man up and deal with all of these complaints he is getting.. cause I have seen way to many.. and never again will I purchase anything from Best Buy.. ColumbusGeorgia...

[RealGeorgeW Emerging Expert]

The store does not keep that much cash available for security reasons. Does it stink? Yeah. But so would losing the entire amount in the safe if the store was robbed. Those policies are in place for security. Is it slightly inconveinent? Sure but getting a refund on a credit card can take up to a week as well.

[ngfriend]

Honestly, as I find more and more complaints, this the kind of bs that customer should not have to deal with. I would like to talk to Brad Anderson myself too and give him my 2 cents on Best Buy's crappy return policy and restocking fee policy. I WILL NEVER GIVE MY BUSINESS AGAIN TO BEST BUY. EVER!! and I've spent several thousand dollars here too buying appliances, dvds, etc..  HERE ON OUT IT'S C-OSTCO!!!

[MagnoliaPro]

Honestly Best Buys return policy isnt that bad, at least you get cash back and not just store credit like other competitors of best buy. The restocking fee should make you choose more carefully on laptops and cameras, its as simple as that. The only places that I have seen that have just crazy return policy's are sams club and the other one that the forum wont let me name ha.

Honestly if you were running a business similarly wouldnt you want to minimize returns and still try to please the customers that need to return something. Obviously the return policy is made by people who buy products and have taken all of these thoughts into consideration.

[MobileExpert]

I hate to tell you, but that is the policy. I don't know what the reason is behind it, but it's not arbitrary. A mod is not going to be able to do anything but reiterate the policy, but they may be able to tell you the reason for it, as long as it isn't confidential.

I would like to ask, though, why did you pay in cash? That's an extremely large amount to be carrying around with you. I wouldn't feel safe having more than $100 cash on me. For future reference, always pay for large purchases with a CC. Many stores do have return policies that prohibit them from giving very large sums of cash as a refund.

[GeraldRose]

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IBBYSPISSED wrote:
First off.. I made A purchase of 2 Laptops.. paid right at 2 grand cash altogether.. one of my laptops was a piece of crap.. I tried to return it with my receipt.. they told me all purchases over 250 dollars had to be mailed.. NO I do not believe it should be like this.. if you buy something with cash and have your receipt, you should get your money back right then and there.. Well I called the 1-800 number and they sent me to a supervisor.. he did nothing to help me.. but get smart with me.. I want to know How to get a hold of BRAD ANDERSON.. he should man up and deal with all of these complaints he is getting.. cause I have seen way to many.. and never again will I purchase anything from Best Buy.. ColumbusGeorgia...

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Hahaha, wow guy what is your damage?

Couple of things Brad Anderson isn't going to get on the phone with you so he can hear you complain about the STATED return policy. If he were smart he would tell you to read the return policy BEFORE you make a purchase. Thats why it is displayed with those giant signs and at the registars. Your complaint is pointless. Not only that but it is pretty standard to have this policy.

[rutgers456]

s t a p l e s has the same exact policy and almost all stores do. This is becasue lets say the 1000 you spent on the laptop was all in fake bills? then you go and return it and get all 1000 back in real money. The sales floor half the time cant catch fake bills. -

[IBBYSPISSED]

Your sams club comment.. is wrong.. i started out buying my laptops there.. they sold them to me.. but i had to wait for them to come in.. they never came in.. so therefore they refunded my money cash back right then and there... Restocking fee I agree with I NEVER said anything about it.. so read before you make your comment..

[IBBYSPISSED]

I HATE TO TELL YOU!~ but some people carry both, and I am one of them.. and even when payin with my CC card i would have still had to wait..

[MobileExpert]

I was just wondering. I lost my wallet once, and had $900 in it that I was going to deposit that day. Needless to say I didn't get that money back. Did get my wallet back, though.

Yes, you would have to wait, but you wouldn't have to go deposit a check.

And thinking more about what the others said, it probably is because we don't have that much money for a refund. Each register doesn't have all that much cash in it, and the rest of the cash is in the safe which is only opened to either put money in, or for Brinks to take it out, for security reasons.

One customer with a $1000 refund MIGHT be doable, but just think if a couple customers needed that much. We'd clean out our registers. There has to be a limit, and I bet you $250 is what we start with in the CS drawer.