12-24-2008 05:23 AM
I was looking over the return policy for in-store purchases and had a question regarding purchases made on a debit card. The only mention the return policy makes in regards to debit cards is the following:
Refund will be in the same form as original purchase. Exceptions: Cash, debit or check purchases over $250 will be refunded in the form of a mail check within 10 business days of return."
For purchases under $250, are debit card purchases charged back to the card in the same manner as a credit card, or is it treated as cash from a returns standpoint? I ask because I have seen both over the years at the locat Best Buy store.
12-24-2008 02:38 PM
Great question. For debit card purchases under $250, it is treated as a CASH transaction. Debit cards simply aren't set up to accept refunds in the same way credit cards are and oftentimes when returns are processed in that fashion, it takes much longer for the banks to process this and have the credit posted to the account.
Thanks for posting on our forum!
Best Buy Corporate
01-10-2009 02:33 PM
01-12-2009 08:15 PM
I'm disappointed to hear that you haven't enjoyed your recent experiences at our Grafton store location. We will certainly forward this feedback to the store management for review. If you'd like, please send me a private message with the customer service pin number from the bottom of the receipt for the optical mouse along with your name and phone number so I can look into why the return was denied and see if any other options may be available. To send a private message, click on my username Elizabeth-BBY and then 'Send this user a private message' on the right-hand side.
Thanks for sharing your story,