05-18-2010 03:05 AM
So i had just purchased a laptop from bestbuy (Asus g73) and was so excited to get home to turn it on and get the setup started. But when i got home and turned it on, imagine my dismay when i realized that setup was already completed, the computer was already registered, (win7 setup was done). At first i thought nothing of it, but then i remembered that the sales rep i spoke to said that the laptop was brand new and had never been touched before. If it had never been touched before, then why was it already registered under someone elses name?
I am going to return this item tomorrow, and am very dissatisfied with bestbuy at the moment.
Anyone else have this experience?
05-18-2010 03:52 AM
Did you by chance purchase one that had already been setup by Geek Squad?
05-18-2010 04:00 AM
05-18-2010 05:11 AM
I would take it back to the store immediately and let them know that. From what I can tell, if it were me doing the return, it sounds like someone bought it, opened it, then somehow resealed it so that it looked like it was still new.
I'd take it back to the store ASAP and let them know what happened, and that you want to return/exchange it for another one, then open it while you're still in store to make sure it doesn't happen again.
05-18-2010 11:38 AM
Is there a sticker on the side with any information on it?
05-18-2010 11:45 AM