11-28-2011 03:22 PM
In December 2008 I purchased an Xbox 360 from my local Best Buy and paid for a 2 year Product Replacement Plan (PRP) with the guarantee that if my Xbox broke I could bring it into the store and get a replacement off the shelf. A few months later, I had to use the PRP and the BB employees did just what they said and gave me a brand new Xbox. Another year and a half goes by, near the end of my PRP, and that Xbox broke. This time when I brought it into the store, they told me that they don't have the PRP anymore and instead it was a Product Service Plan, PSP, where they would send my Xbox somewhere to have it repaired and I would have to come pick it up in the store when it came back. I was a bit upset that they weren't giving me what I paid for, but I chose to go through with it anyway. The Xbox I got back had a refurbished sticker on it, and worked fine - for a few weeks. This time when it broke my PRP had expired and there was nothing I could do about it. I feel that if Best Buy had honored the PRP that I paid for I would still have a working Xbox.
This happened almost a year ago now so I don't know what you would be able to do for me. I'm just curious what actions I should take if this issue ever comes up again with a warrany plan I purchase.
11-29-2011 03:08 PM
11-30-2011 01:49 AM
11-30-2011 03:55 PM