Best Buy & Geek Squad Policies

[ejjohnson78]

I just attempted to buy a Logitech speaker system at BB. The exact same system is advertised in this week's CC ad for about $25 less. I brought the ad with me to BB. When I went to check out, I showed the clerk the CC ad. She called someone. I waited about 10 minutes. She said that they checked their computers and the item was out of stock at CC so she couldn't price match. I immediately returned home. and went online to the CC Web site, it tells me I can pick up the Logitech speaker system at their store in 24 minutes or less. Sure sounds to me like it's in stock. What gives?

[Witty]

Best Buy's price match policy has been the same for the most part for a long time (at least for the last 4 years since I've shopped there). From your post it sounds like you might have just misunderstood what was going on. Their policy states that it must be in-stock at the competitor, so they call them to verify availability. Thus the 10 minutes you were waiting was for the competitor to pick up their phones and check if they have the item. I was in the area of my local shopping center when I was reading your post so just for kicks I decided to go into the competitor you mentioned and check for a Logitech speaker system on-sale. They had an X-240 in their ad but were sold out of it. If they are anything like most retailers their ad comes out on sunday, and by the time thursday rolls around other customers have bought up the sale items all throughout the week. The competitor also listed it online as available while I'm talking to the rep in the store is saying it's out of stock. I should put through an order and collect the gift-card they give you if they can't fulfill the order in 24 min, but I'm an honest person.

p.s. thanks to the iPhone for making this post possible. 

Message Edited by Witty on 12-06-2008 12:28 PM

[Jason-GS]

Hi ejjohnson78,

Witty is correct - our Low Price Guarantee requires that the item be in stock at the compeitor we are matching.  Our stores will call the competitor to confirm whether or not the item is available.  I am sorry for the frustration that you experienced.  For full details on our Low Price Guarantee, visit http://tinyurl.com/bbypricematch.

Thanks for writing!

Agent Jason

Geek Squad® Community Connector

Go Ahead.  Use Us.

[BestBuyUser]

Ya I 'm really frustrated with their Price Match Policy and and going to stop shopping there. I tried to get the to Price Match a Rock Band 2 bundle that Toys R Us was selling and they pulled that 'it has to be in stock' nonsense. So they basically want me to get off work when Toys R Us has it in Stock, come into Best Buy and have Best Buy call Toys R Us if it's in stock, sounds like I just need to go to Toys R Us instead and leave Best Buy behind.

[bb_customer]

What's worse is the managers will go out of their way to look at every CC that does NOT have the item in stock and deny you the price match based on that.  This is even if you bring them a list of CC's that DO have them in stock complete with phone numbers and addresses for them to confirm stock and price.  They'll come up with some reason to not even look at your list because they know you're telling the truth.  Yes, this is from personal experience.