Best Buy & Geek Squad Policies

[zoophead]

So, I carefully looked over Best Buy's price matching policy and it says that BB will match prices for a local store's in-store price.  I went to my local Best Buy in Jersey City, which is perhaps 5 miles away from B&H Photo Video's store in midtown Manhattan, and they told me that they won't match against it.  Apparently, B&H is some "online discount retailer" that the Customer Service representative at the Best Buy store hadn't even heard of!

[zoophead]

This has been discussed before on the forums:

http://forums.bestbuy.com/t5/Best-Buy-and-Geek-Squad-Policies/Ambiguities-in-Best-Buy-s-Price-Match-...

(See the last message on the page)

In my case though, the store I went to is about 5 miles away so I think it is fair to say that B&H can be considered a local competitor to it.  Anyone from Best Buy/Geek Squad want to try to explain this?

[Nokia]

I don't work for BB, but I can easily explain it. The employee was wrong. They should've matched the price, provided the other guidelines were met.

[starhelper2587]

Yep.  As long as the competitor was in the same market (which they would have been, 5 miles away from the BB you visited), had the same product in stock, and the price at the competitor wasn't a clearance price or manager's special, the PM should have been honored.  If you haven't already went to the competitor, one of the Community Connectors (BB corp employees/forum moderators) should be able to reach a resolution w/ you and the store involved.  He or she will also be able to forward on the issue to that store's management since the associates you came in contact w/ obviously weren't following policy.  Keep in mind CCs don't work weekends, holidays, or overnights, and threads are assigned in the order they are posted.

[Dorothy-BBY Community Supervisor]

Good afternoon zoophead -

Sarah, from our Community Connector team, will be reaching out to you regarding your concern.  I appreciate your patience until she is able to contact you. 

[Sarah-BBY Retired: Community Connector]

Hi zoophead,

Thank you for sharing your experience with us and I sincerely apologize for any confusion or disappointment over our price match guarantee.

As stated in our retail store price match guarantee (http://www.bestbuy.com/site/Help-Topics/Best-Buy-Retail-Store-Price-Match-Guarantee/pcmcat2044000500...), “The guarantee does not apply to our competitors' website pricing and the guarantee does not apply to our or our competitors':

• Offers that include financing, bundling of items, free items, pricing errors and mail-in offers.
• Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used items and items for sale Thanksgiving Day through the Saturday after Thanksgiving.”

If however, you believe that your price match request is still one that should qualify per our terms and conditions as stated please send all pertaining information to me by private message, and I would be happy to investigate the situation further for you!  You can send a private message to me by clicking on the “private message” envelope in the upper right-hand corner of the page and then composing a new message to my username “SARAH-BBY”.

Thanks again!

[bandhphoto]

Apparently, B&H is some "online discount retailer"

Ouch! 

[Rrrrrrr]

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bandhphoto wrote:

Apparently, B&H is some "online discount retailer"

Ouch! 

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Hey Henry, any chance you guys could put up a store in the midwest? Chicago or Milwaukee preferrably? It would save my wifes sanity when I order gear from you guys and walk around looking out the door waiting for the UPS truck if I could just drive over to pick it up.

[RealGeorgeW Valued Expert]

I'm the same way, with the UPS, I mean. Though I'm constantly online checking my tracking numbers

[bandhphoto]

Hey Henry, any chance you guys could put up a store in the midwest? Chicago or Milwaukee preferrably?

I heard the sushi isn't as good so far from the coast so i don't think we can do that. :-)

Seriously, I appreciate the request and commisserate with you re the wife. Thanks for the thought.