Best Buy & Geek Squad Policies

[spoondek]

So here we go again. ...

Walmart has the xbox 360 slim 250gb on ad for $299 with $75 gift card starting this sunday.  This ad runs all week long.  Will Best buy price match this under your policy????  Once again this is not a door buster deal or only on tuesday between 10-2 deal.  This is a legit ad received in the mail couple days ago.... Best Buy dont fail me again..

[RealGeorgeW Emerging Expert]

I can't find that ad listed anywhere on WM.com...

[RealGeorgeW Emerging Expert]

Nevermind, front page of the ad.

[Justin-BBY Community Connector]

Hi spoondek-

I appreciate you reaching out to our forums for clarification on the price match policy.  I would be happy to help out.

In order to receive a price match, items in question must be a product for product comparison (same model, brand, etc).  Per our price match policy, "Offers that include financing, bundling of items, free items, pricing errors and mail-in offers" are exceptions to receiving a price match refund.  Since your Xbox360 inquiry includes a free $75 gift card, this is considered a promotional/free item, and therefore will void a price match.  

I hope this helps!

[Nokia]

Justin, since when is that the policy?

[Nokia]

I'm asking because that is in direct contradiction to

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How do you handle a price match if an instant gift card is included with a purchase?

The value of an instant gift card with purchase will be considered when calculating a price match. If the combined value of a competitor's product and instant gift card is lower than the combined value of Best Buy's product price and instant gift card, Best Buy will match either the price or the instant gift card value, depending on the offer.

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[spoondek]

Thanks nokia! I was just going to do that!

[Justin-BBY Community Connector]

Hi Nokia-

Thank you for pointing that out, and I should have clarified my post better.  Since an instant gift card accompanies the Xbox360, most likely the store will honor the price of either the item or the gift card, not both.  However, depending on the offer it is up to the store's discretion.  So it will not void the price match per say. 

Regards,

[spoondek]

So they should sell me the xbox for the 299 and give me a 75 gift card.

[Nokia]

spoondek, yes. As long as $299 is the normal selling price of the XBOX, the store should deduct $75 from the price of the product.