Best Buy & Geek Squad Policies

[lovgun7]

I recently did this ...

What best buy will do is subtract the amount of the gift card from your total.

so 299.99 minus 60 = 239.99

just for your saftey net i would take a print out of the policy

[dsnyder89]

I did take a print out of it. Told the CSR what I wanted to do, he said they don't match gift cards, I show him the print out he looks at it for a minute then ask where it says it, so I point it out and read it to him, he just looks at it for another minute and then consults with the women next to him on the computer and she says they don't match gift cards. So he tells me the same thing again and I tell him I want to speak to a manager. The women next to him who obviously has been listening to the whole conversion says I am a manager I'll be right with you, very aggrevaited like. So I wait a few minutes and then she asks me what I need, so I have to explain the whole situation again.... show her the print out... and all she can pretty much say is they don't match any sort of gift cards and she just starts twisting the words around in the policy making them in her favor. So I just leave as I wasn't getting anywhere.

[Ash_187]

You can either call corporate or wait for a community connector here. They can get in contact with the store and district managers and hopefully straighten things out.

[dsnyder89]

I'm waiting on one.

[NathanDrake]

As far as the gift card goes, Target says their gift card is "limited quanties" in their ad. Therefore shouldnt be applicable to Best Buys price match policy. However, it does seem that now Best Buy offers the same $60 gift card deal with the purchase of the PS3. So at Best Buy you should get the PS3 at 299.99 and get the $60 gift card.

[dsnyder89]

That doesn't change anything, unless its not in stock.

Yes online now, but that is not the point of this thread, it was not available at the begininning of the week when the sales started and when I tried to PM it, so I still should have gotten the PM.

[CrystalWoW Community Veteran]

Nathan is correct that if it stated limited quantities, regardless of whether it was sold out or not, they didn't have to match it per the price match policy.

[NathanDrake]

Best Buy policy states:

Best Buy Retail Store Price Match Guarantee

If you find a lower advertised price on the same available brand and model prior to your purchase or during the exchange and return period, we will match that price. Simply bring in the ad of the local retail competitor or Best Buy, while the lower price is in effect and receive your price match.

The guarantee does not apply to our competitors' website pricing and the guarantee does not apply to our or our competitors':

• Offers that include financing, bundling of items, free items, pricing errors and mail-in offers.
• Items that are limited-quantity, out of stock, open-box, clearance, Outlet Center, refurbished/used items and items for sale Thanksgiving Day through the Saturday after Thanksgiving.

If the item is in stock but limited quanitity, clearance, manager special, etc its not applicable to the Best Buy price match guarantee.

[Ryan-BBY Senior Social Media Specialist]

Hello dsnyder89 -

Aaron, from our Community Connector team, will be reaching out to you regarding your concern.  Thank you for your patience until he is able to connect with you.

[Aaron-BBY Community Connector]

Hello dsnyder89,

Like Allan mentioned in this other thread, our stores are generally able to price match gift card offers.  The offer must meet all the requirements of our price match policy though, and the product in question cannot be part of a bundle package, cannot be out of stock and cannot be a limited-quantity item.  While our both our in-store associates and store management teams have been informed how to correctly follow this policy, we unfortunately cannot guarantee what will happen during any given store visit.

That being said, it’s my understanding that you’ve already been in touch with Rachel in our Consumer Relations department regarding this issue.  As such, I’d encourage you to continue working with her if you’re still in need of assistance.  If you have any other questions in the meantime, please do not hesitate to let me know.