04-04-2012 06:17 PM
I bought an Ipad 2 in early February for my wife and noticed the price match guarantee of 60 days. I asked the associate if that would include the Ipad 2 because I had heard rumors of the new Ipad coming out and the price lowering. She assured me at that time that I would be covered for 60 days. Based on this information, I purchased the item and returned home. I logged on the website and printed out the price match guarantee showing 60 days. I attempted to receive the price difference at my local best buy store and was told by a very rude associate that the guarantee is 30 days and has never been anything longer. I showed her the print out paper stating 60 days and she got her manager, who stated the same thing to me. I was told that the guarantee was only 30 days and has never been any longer. After searching these forums, this seems to be a very common practice with Best Buy. Guarantee was 90 days, then 60, then 30. Not happy at all, I have spend tens of thousands of dollars with best buy and feel cheated. Buyer beware.
04-04-2012 06:39 PM
04-04-2012 06:41 PM
04-04-2012 06:48 PM
I am a RZ silver member actually. It sounds like the associate I spoke with when buying the Ipad just gave me horrible information. I wish she would have known what she was doing, would have saved me alot of frustration.
04-04-2012 07:00 PM
04-05-2012 10:10 AM
04-08-2012 04:12 PM
I do apologize if you were given incorrect information regarding the Price Match Guarantee. As the other posts indicated the price match has followed the return/exchange policy, which for iPads was 14 days up until March 4, 2012. Now our return policy along with the price match is 30 days. For Reward Zone Silver members, the return policy along with the price match policy is 45 days.
I don't know if your purchase fell within those dates or not. Please let me know more information regarding your purchase by sending me a private message with more details. In order to send a private message, please click on the link to the right of my signature line. I'd like to look into this further for you.