Best Buy & Geek Squad Policies

[Eps801]

I bought an Ipad 2 in early February for my wife and noticed the price match guarantee of 60 days. I asked the associate if that would include the Ipad 2 because I had heard rumors of the new Ipad coming out and the price lowering. She assured me at that time that I would be covered for 60 days. Based on this information, I purchased the item and returned home. I logged on the website and printed out the price match guarantee showing 60 days. I attempted to receive the price difference at my local best buy store and was told by a very rude associate that the guarantee is 30 days and has never been anything longer. I showed her the print out paper stating 60 days and she got her manager, who stated the same thing to me. I was told that the guarantee was only 30 days and has never been any longer. After searching these forums, this seems to be a very common practice with Best Buy. Guarantee was 90 days, then 60, then 30. Not happy at all, I have spend tens of thousands of dollars with best buy and feel cheated. Buyer beware.

[Jimmienomam]

Are you an RZ silver member?

In February and currently RZ silver members (spend $2,500 in a year) get 45 days. Come June 18th RZ silver members will get 60 days. Note these are exclusive to RZ silver members.

For non RZ silver members the policy already changed. It used to be 14 days for electronics (iPad was in that 14 days) and 30 days for all other purchases (save TVs over $899 which got 60 days). In March (think it was around the 6th) they changed the policy so that EVERYTHING has 30 days for non RZ silver members

[Jimmienomam]

So after that they were right to not PM. Sorry for the confusion they caused

[Ash_187]

The 60 day price match guarantee only ever applied to Appliances and Home Theater purchases, never to ipads or any other computer related product (it stated this on the website back when it was in effect).

Any computer related product like ipads that were purchased before March always had a 14 day price match period... same as the return policy.

Best Buy recently changed their return/price match policy to be 30 days for any product, but since you purchased in early February, you would be way outside the price match policy.

It doesn't excuse any misinformation the associate might have given you, and a Community Connector should address your concern within 3-5 business days.

[Eps801]

I am a RZ silver member actually. It sounds like the associate I spoke with when buying the Ipad just gave me horrible information. I wish she would have known what she was doing, would have saved me alot of frustration.

[Jimmienomam]

As a heads up it is currently 45 days on all purchases for silver members (since march 14th). On June 18th (tentatively) silver members will get 60 days AND free expedited shipping.

[Ryan-BBY Senior Social Media Specialist]

Hello Eps801 -

Marti from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Marti-BBY Community Connector]

Hello Eps801,

I do apologize if you were given incorrect information regarding the Price Match Guarantee. As the other posts indicated the price match has followed the return/exchange policy, which for iPads was 14 days up until March 4, 2012. Now our return policy along with the price match is 30 days. For Reward Zone Silver members, the return policy along with the price match policy is 45 days. 

I don't know if your purchase fell within those dates or not. Please let me know more information regarding  your purchase by sending me a private message with more details. In order to send a private message, please click on the link to the right of my signature line. I'd like to look into this further for you.

Thank you,