Best Buy & Geek Squad Policies

[maverick]

You should quit messing around with Best Buy for resolution! File a complaint with the Better Business Bureau, you can do that on line. Did you know they are not an active member of the BBB??

Also, you can contact your States Attorney Generals office, and ever a local TV Station that offers consumer support. You can not have any worse luck dealing with a company that breeds issues!!

Good Luck

[mpaubel]

Thanks for the advice, I really didn't imagine in my wildest dreams that purchasing a television set from Best Buy would take me down this horrendous path of grief. Buying a television set should be an exciting experience.

[Elizabeth-BBY Community Supervisor]

mpaubel,

Thank you for posting on our forum.  I am sorry this has been such a difficult experience for you.  Please be assured that a Community Connector will be assigned to your issue and that you will receive a formal response from us within the next few business days.  We will be happy to assist you in receiving a fair resolution, and we thank you for your continued patience as we work to address every concern which has been posted here.

Thanks,

~Elizabeth

Community Supervisor

Best Buy Corporate

[mpaubel]

No thanks to anyone at Best Buy I just pruchased the same television that Best Buy wouldn't sell me for $200 less than their proposed sale price at Seers, the staff were friendly and courteous and were genuinley happy to make a sale. I was very impressed. I guess I should thank Best Buy staff for being lazy and unprofessional and refusing to help me. They saved me $200 by not servicing me. Now all I have to do is get the $2060 back they owe me.

[senseless]

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u_hsen wrote:
you should be able to just go to the store and ask for a refund. or just select another tv. the $260 of geek squad is refundable if the service was never done.

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Do you even actually READ the posts of the users you reply to? Or, is it a problem with comprehension? Yes, it would seem that your 'easy solution' should work. BUT, BB is not WILLING to take care of this persons' situation.

[collegekids]

senseless why are you so mean when people try to help.. thats what really doesnt make sense

Message Edited by collegekids on 01-03-2009 07:35 PM

[u_hsen]

dude never call 1888best buy, those people don't know anything about whats going on with your tv, they are just reading you from a script of best buy employees.

go in the store, and talk to a manager to see what they can do. try that and let us know what happened.

[u_hsen]

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mpaubel wrote:
I not only do not have the television set because Best Buy informed me that I had to cancell the order since there was nothing they could do to help me and Geek Squad does not service my area so I was forced to cancel them, I am still charged $1800 for the television set and $260 for the Geek Squad contract.

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ask them if they confirmed your cancellation of the tv, how come they can't refun you the $1800, and according to the policy, they will have to refund the $260 if the people never came out and do it.

[mpaubel]

I did that in fact on yesterday, I was on the phone for 3 hours trying to do just that. It isn't like I wasn't trying to buy a television set from them ...no one had the capabilities of helping me. They wore me out.

[mpaubel]

I wish I had purchased it from a store, I bought it on line.. A huge mistake...in fact the reps said that it was a huge mistake..your correct..wish I had someone like you yelling in my ear when I started out doing that.