01-03-2009 12:48 PM
You should quit messing around with Best Buy for resolution! File a complaint with the Better Business Bureau, you can do that on line. Did you know they are not an active member of the BBB??
Also, you can contact your States Attorney Generals office, and ever a local TV Station that offers consumer support. You can not have any worse luck dealing with a company that breeds issues!!
01-03-2009 01:20 PM
01-03-2009 02:06 PM
Thank you for posting on our forum. I am sorry this has been such a difficult experience for you. Please be assured that a Community Connector will be assigned to your issue and that you will receive a formal response from us within the next few business days. We will be happy to assist you in receiving a fair resolution, and we thank you for your continued patience as we work to address every concern which has been posted here.
Best Buy Corporate
01-03-2009 05:02 PM
01-03-2009 07:27 PM
you should be able to just go to the store and ask for a refund. or just select another tv. the $260 of geek squad is refundable if the service was never done.
Do you even actually READ the posts of the users you reply to? Or, is it a problem with comprehension? Yes, it would seem that your 'easy solution' should work. BUT, BB is not WILLING to take care of this persons' situation.
01-03-2009 07:34 PM - edited 01-03-2009 07:35 PM
01-03-2009 11:24 PM
dude never call 1888best buy, those people don't know anything about whats going on with your tv, they are just reading you from a script of best buy employees.
go in the store, and talk to a manager to see what they can do. try that and let us know what happened.
01-03-2009 11:26 PM
I not only do not have the television set because Best Buy informed me that I had to cancell the order since there was nothing they could do to help me and Geek Squad does not service my area so I was forced to cancel them, I am still charged $1800 for the television set and $260 for the Geek Squad contract.
ask them if they confirmed your cancellation of the tv, how come they can't refun you the $1800, and according to the policy, they will have to refund the $260 if the people never came out and do it.
01-04-2009 07:55 AM
01-04-2009 07:58 AM