Best Buy & Geek Squad Policies

[Shemarie]

Attempted to buy a Verizon plan and 4 phones with Best Buy yesterday. "Available" for store pickup but AFTER my confirmation email I got another that they weren't available for in store pick up and to call the 800#. I was told it could be shipped to my home and receive in 2-5 days and there was no other way to pick up. I said ok. However, the emails & my acct were weird wording so I called back. When I go into my account it states "processing" still but there is no delivery method listed or anything!! However, the "null" was changed. SOmething is very wrong here I am afraid and we were trying to take advantage of Verizon's double data promo. Otherwise we had NO INTEREST to switch from our current provider. Best Buy this is NOOOO way to get more business from customers. I will NEVER order ANYTHING online again and I am praying this works out in the end. I am VERY BUSY and have NO TIME TO WASTE WITH THIS HASSLE!!!!!! I will be spreading my story across the blogs and the sites on the web that I frequent if I have anymore problems and the phones don't arrive in a timely manner - as in this week! I would appreciate if someone knowledgeable & who has the ability to actually verify everything and fix things could contact me.

[Ryan-BBY Community Connector]

Hello shemarie -

Jacob from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Jacob-BBY Community Connector]

Shemarie,

I see that the original order was cancelled and there was a new one place for just one device. Were you able to get this issue resolved?

If there is anything I can help out with, please feel free to send me a private message.

Otherwise, thank you for your patience. I'm sorry to hear about frustration with the original order!

Regards,