Best Buy & Geek Squad Policies

[kanson]

I recently bought a psn card, but I have not received it within 24 hours and then I canceled the purchase and tried again to see if it came faster, since all my friends who bought the code came by email within 8 hours. It has been 20 hours since this purchase and the code has not been sent.

I wonder if there were any problems we can solve as soon as possible.

Thank you

Lucas

[kanson]

?

[Ryan-BBY Senior Social Media Specialist]

Hello kanson -

Aaron from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Aaron-BBY Community Connector]

Hello Lucas,

I was able to locate your account using the e-mail address you used to register for the forum and it’s my understanding that both your orders were held by our support team for additional payment authorization.  I also saw that your second order was cancelled yesterday afternoon.

If you’re still in need of assistance or have any other questions, please let me know.  You can send me a private message by signing into the forum and then clicking on either my signature below or the letter icon in the upper right-hand corner of the page.

[kanson]

Hi Aaron

It's okay now, I canceled the two purchases I made and I asked a friend to buy the psn card here in BestBuy, who comes in 30 minutes. I will try again in a next opportunity and I hope that the purchase comes at a good time

Thank you for your attention
Lucas