Best Buy & Geek Squad Policies

[sharonishee]

PLEASE EVERYBODY= do not buy from Best Buy and for sure DO NOT USE THEIR GEEK SQUAD. I have had a tv out for repair for nearly a month- took nearly 2 weeks to get approval to ship the bad part and then the new parts (  really new? I doubt it) came in two times and were defective- so we have been out a tv for nearly a month- and noone at Geek Squad and Best Buy cares- what a rip off.

[robogirl320]

I can relate to your situation been without my laptop for 3 weeks now and no one at Geek Squad seems to even care or take the time to even figure out what is wrong with my laptop.

[gujuboyofny]

U r lucky it's only been a month, I've been w/o a TV for two months now. Don't know when they will fix it. God help me.

[sharonishee]

Just to let you know I called Best Buy Corporate office and also emailed them- at least I got a reply- but still no tv

[Dorothy-BBY Community Supervisor]

Hello sharonishee -

Allan from our Community Connector team will be reaching out to you regarding your concern over the service repair period on your television.  You can expect to hear from him in the next couple of business days.  Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi sharonishee,

I’m sure the fact that the service center received defective parts two times since your TV has been out for repair does not instill a sense of confidence in this service, and with this repair already lasting a month I’m sure you are ready to finally have a working TV.

I did look into this and I show that the service center has repaired your TV, and it is being delivered back to you on 10/9/2009. I was glad to hear you will finally have a working TV, and as always if you need my personal assistance in this matter just send me a private message. To send a private message you should log into the forum, click on my icon, and then click on the send this user a private message link.

Thanks for posting,