10-04-2008 06:56 PM
10-05-2008 05:25 PM
Hi I have a feeling that I am having trouble at that store as well... Hamburg in erie county right? Mckinley mall
anyway right now I'm typing this message with my dead pixeled laptop here. I ordered a laptop online and it had a dead pixel I had to bring it to that store so they look at it and give me a replacement laptop. They told me that one pixel doesn't count. What kind of nonsense is that? there is no written policy of that what so ever on that store. I felt like I was hearing that I have one finger cut off so it's ok and they will fix my finger if I get all of my finger cut off. on the back of the receipt it says 14 day return period applies to defective product. Anyway after talking to the customer service laydy called Deb she was little blond lady with glasses looking almost older than my mother and not friendly told me that she will be able to give me replacement or return, but she also said this would be the LAST return/exchange. I should've returned it but I decided to try another one because I'm a college student and I need a computer for my school work. Decided to get something that was $250more expensive they booted up and everything looked fine and I brought it hope. When I turned it on. I saw a dead pixel again. (do they have any products that actually work?) called them right away and they told me there is nothing they could do.
I suggested (thinking that I am not going to be happy using efected product.) offered that I will pay 15% restocking fee. They said ok with that.
Went there today, almost week after the replacement. I was still within 14day policy andthey told me no.They can not take my laptop for return even though I was willing to pay the fee. They say "We don't take bestbuy.com products to replace or return" What a nonsense that is. So I had to come home with dead pixele laptop once again. Called 1-888 number and they gave me the case # for the laptop return. anyway....yeah they do have a bad service. Only thing they kept saying was to call 1-888 number.
Right now I feel like I've been ripped off
10-06-2008 01:18 AM
10-06-2008 02:03 PM - edited 10-06-2008 02:27 PM
10-06-2008 03:58 PM
I’m very sorry to hear of the frustrating circumstances in your situation. While Best Buy is all about ensuring that our customers have successful purchases, unfortunately, we are unable to waive any pertaining price difference in the event that an exact exchange cannot be made, even if it’s due to your original purchase having a defect. However, we would expect that our store personnel help you with any possible options that may be available; as it sounds, a few different options have been offered to you by our Hamburg store.
As far as our mail check policy, please understand that this policy is partially in place for your protection, in that, we are concerned with providing our customers large sums of cash in our stores. Also, as msg08mst mentioned, for our customers’ convenience, we do post this policy on the backs of our sales receipts, as well as in store signage. The policy applies to any cash or check purchase over the amount of $250, and checks are issued within 10 business days of the return. I can definitely understand your disappointment if you were unaware of this policy when you made your purchase and am sorry we did not meet your expectations.
Please be assured that we take feedback such as this very seriously and will be reviewing your concerns for future quality purposes. I have also sent you a private message on the forum with additional details.
Thanks again for writing,
Best Buy® Corporate
|Sarah|Community Connector | Best Buy® Corporate|
10-06-2008 04:42 PM
While there is a note on the back of the reciept, there is no signing in the store saying this.Or if there is, it isn't the huge sign by the desk. I know, I read the great big blue sign that is beside the customer service desk. I even asked the customer service rep at the store to point it out and she couldn't do it cause it isn't there! Guess that would be one of those things where you have to read the small print!
10-07-2008 09:05 AM
10-08-2008 07:57 AM
Kellie_05's response to POOR CUSTOMER SERVICE/EXCHANGE POLICY has been moved to a new thread under Best Buy and Geek Squad Policies.