Best Buy & Geek Squad Policies

[Starflyer59]

There is a difference between the fine print in terms and conditions and laws.

BB does not write the laws, but they do write their terms and conditions.

You told me there was laws for optimaztion services, but now you say you don't know them. 

[Matthew-GS Community Advocate]

Rambleon:

You have my sincerest apologies for this unfortunate experience - and my curiosity!  My relief that you got a refund is tempered by my dismay if store #397 inadvertently mislabled a box and/or overcharged you.   I share your concern about remaining inventory and will forward your post to the Services Manager for review and remedy if needed.  Please inform me through private message if you require further assistance.

[GeraldRose]

---

Matthew-GS wrote:

Rambleon:

You have my sincerest apologies for this unfortunate experience - and my curiosity!  My relief that you got a refund is tempered by my dismay if store #397 inadvertently mislabled a box and/or overcharged you.   I share your concern about remaining inventory and will forward your post to the Services Manager for review and remedy if needed.  Please inform me through private message if you require further assistance.

---

Matthew maybe you could clarify if in fact what this store is doing is within BBY policy. I personally would not want my item to be opened beforehand and the settings adjusted without my consent.

[Matthew-GS Community Advocate]

GeraldRose, et al:

Please refer to my previous post for part of clarification:

Solution Re: Computer Buying Experience 

---

GeraldRose wrote:
Matthew maybe you could clarify if in fact what this store is doing is within BBY policy.

---

I have attached an image with two examples of how these pre-setup computers should be designated.  I trust that if this or similar designation is on the box that services have been performed prior to sale.  Mislabeled products can certainly happen in any retail environment but for now I believe this to be an isolated incident.  I certainly do not sense any malice or alternate intention beyond attempting to comply with the low, minimum pre-setup inventory.  It is indeed more likely that the non-configured units sold before the others, combined with a possible misfortune of a mislabled unit.  Had this been a malicious attempt to sell services that were not performed I can assure you with all swiftness it would have been handled appropriately.  I think the store did the right thing in offering to complete the services or refund them.  

We appreciate this passionate discussion and we recognize that the diverse opinions here could keep this going indefinitely. Following the previous thread, which was also an isolated incident, we want to assure you that your comments are being reviewed. My purpose for closing this thread should be viewed as a measure of focus.  Please email your suggestions to online.communities@bestbuy.com (or click the Send Us Feedback), use "Pre-Optimization Ideas" as the subject line.  We may elect to share your comments internally as deemed appropriate.  We invite you to include both your viewpoint and suggest solutions.