Best Buy & Geek Squad Policies

[Aaron-BBY Community Connector]

Hey daniel1,

I’d be glad to provide you an update on your laptop’s repairs!  I’ll need to gather some information in order to do so, so please make sure to check your private messages.  You can check your PMs by signing into the forums and then clicking on the letter icon in the upper right-hand corner of the page.

[daniel1]

http://consumerist.com/2011/06/geek-squad-thinks-self-immolating-laptop-just-needs-new-parts.html

[Mbrguy Emerging Expert]

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daniel1 wrote:

http://consumerist.com/2011/06/geek-squad-thinks-self-immolating-laptop-just-needs-new-parts.html

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*rolleyes - no really, it's cute going to the consumerist, lol.  The computer is most likely going to be replaced so I hope you like egg.

The Service Center is the party that will authorize a replacement or not.  And I know it sucks, but there are many other computers at the service center and repairs are first come/first served.

Yes, the store manager can authorize a replacement in store, but technically, he/she can give anybody who comes through the door a new computer for free if they want to, they'll just have to eat the cost.  Not likely to happen though.

[hydrogenwv]

What a sensationalist, misleading title, as well. Nothing in this thread states that they are going to fix it. It just has to go to the service center for the determination to be made.

 Personally, I prefer my eggs on a plate, sunny-side-up... I try to keep egg off of my face.