Best Buy & Geek Squad Policies

[SilverMB]

Can someone please help... I sent private messages but I dont receive any reply.





I bought a Samsung refrigerator SKU: 9791769 on 11.25.12 at around 11.50pm (CST). Couple hours later I noticed a 5% off for Samsung product (the same item is eligible). Will you be able to ask for a refund (5% additional off) on my behalf so I do not have to cancel my order and redo it again? If not, how to I go about canceling my order and re-ordering again?

Please advise.

Thanks in advance!

[SilverMB]

At this point, can i cancel the items I ordered or should I wait for the delivery date and reject the items to send it back to warehouse?

[LauraB850]

Give them some time to respond, they'll help you out. If the forums aren't moving fast enough for you, you can also call 888-237-8289.

[Aaron-BBY Community Connector]

Hello SilverMB,

Justin, from our Social Media team, will be reaching out to you regarding your concern. Thank you for your patience!

[Justin-BBY Community Connector]

Welcome SilverMB to the forums!

Congratulations on your new Samsung refrigerator purchase! I'd like to dive into this situation for you, but first I need a bit more clarity to your issue at hand. You say that you received this 5% offer on purchase of eligible Samsung products-where did you receive this from? If it's not from us, under our price match policy, any promotional offers like this would be invalid for price match policy. I also want to point out that we do not price match "items for sale Thanksgiving Day through the Monday after Thanksgiving." So I sincerely apologize, but unless there is additional details that I am missing, or I'm not understanding this correctly, you would not be eligible to receive a price match refund. 

Please feel free to post back if there's anything else that I can address regarding this matter. 

Best regards, 

[SilverMB]

Hi Justin,

Thanks for your reply. After I bought the items, couple of hours later I went back to the site (bestbuy.com) and under appliances, it was showing ”take an extra 5% off samsung products (appliances)”.

Since I bought a samsung product, I am asking if the 5% off can be given to me.

Thanks!