03-21-2009 03:57 AM
I called Best Buy's customer service number at 3am and the lady I talked to was surprisingly helpful at this hour of the morning. After a few troubleshooting steps, the TV still wouldn't turn on.
A Geek Squad appointment was set for 3/31 so I will post an update sometime then. I'm hoping it's something simple that won't require 3 weeks for a solution like in this Panasonic Viera owner's situation....
03-24-2009 05:32 PM
03-25-2009 10:06 AM
After only owning your TV for only a month I can understand your apprehension towards your current situation. You said in your post that you had an appointment with the Geek Squad®, to diagnose what is wrong with your TV, on 3/31/2009. I show that you got the TV exchanged for a new TV on 3/21/2009, which is what I would probably do if a TV I had purchased had stopped working within my return or exchange period. If this information is not correct, and you are still getting your TV repaired, send me a message and I will do what I can to make this as quick of a process as possible. To send me a message log into the forum, click on my icon, and then click on the send this user a private message link.
Thanks for posting,
Best Buy® Corporate