Best Buy & Geek Squad Policies

[jetton75]

I bought a 42" Panasonic Viera plasma on 2/20 from Best Buy and a little over a month to the day (3/21 at 2:30ish in the morning) it shut off on its own and wouldn't turn back on. No video/no audio. Even after unplugging the tv and plugging it back in, it wouldn't turn back on.

I called Best Buy's customer service number at 3am and the lady I talked to was surprisingly helpful at this hour of the morning. After a few troubleshooting steps, the TV still wouldn't turn on.

A Geek Squad appointment was set for 3/31 so I will post an update sometime then. I'm hoping it's something simple that won't require 3 weeks for a solution like in this Panasonic Viera owner's situation....

http://forums.bestbuy.com/bb/board/message?board.id=Policies&message.id=6464&query.id=46995#M6464

[Elizabeth-BBY Community Supervisor]

Hi jetton75,

I've asked Allan, one of our Community Connectors, to offer his assistance toward a speedy resolution for you.  You'll be hearing from him soon.

Thanks for your patience,

[Allan-BBY Community Connector]

Hey jetton75,

After only owning your TV for only a month I can understand your apprehension towards your current situation. You said in your post that you had an appointment with the Geek Squad®, to diagnose what is wrong with your TV, on 3/31/2009. I show that you got the TV exchanged for a new TV on 3/21/2009, which is what I would probably do if a TV I had purchased had stopped working within my return or exchange period. If this information is not correct, and you are still getting your TV repaired, send me a message and I will do what I can to make this as quick of a process as possible. To send me a message log into the forum, click on my icon, and then click on the send this user a private message link.

Thanks for posting,
Allan
Community Connector
Best Buy® Corporate