Best Buy & Geek Squad Policies

[mm822]

  MY WIFE AND I WERE AT BESTBUY ON SUNDAY NOV 15 AND HAD THE WORST EXPERIENCE OF ANY SHOPPING TRIP.FIRST LET ME SAY WE KNOW IT IS A BUSY TIME OF YEAR BUT,WE WAITED ABOUT AN HOUR TO HAVE A SALEMAN CHECK INVENTORY ON 3 LAPTOPS,AFTER WE FINALLY GOT SOMEONE TO CHECK THEY SAID THE LAPTOPS WERE UPFRONT SOOOO WE PROCEDED TO GO UPFRONT ONLY TO STAND IN LINE ANOTHER 30 MINUTES WHEN WE REACHED THE CHECKOUT COUNTER WE WERE THEN INFORMED WE COULD ONLY PURCHASE ONE!!!! I ABOUT BLEW MY TOP,I AM TYPICALLY MILD MANNERED BUT THIS WAS THE WORST.WHAT AM I SUPPOSED TO DO? "SORRY KIDS THEY WOULD ONLY LET ME BUY ONE" THIS IS THE MOST STUPID THING I HAVE EVER HEARD,I WILL NEVER DO BUISNESS WITH THEM AGAIN!!!!

[Nokia]

FYI, typing in all caps is the internet equivalent of yelling, and is considered rude. Please refrain.

Was the store low on inventory? It is very close to BF, and stores are required to have ad minimums for certain products. That could've been the reason.

[jbtille]

As a fellow consumer, that should have been stated or listed on the advert.

[jknobeloch]

MAYBE HE MENT TO YELL, DUH.

[Nokia]

It would only be listed in the ad if it was a corporate-mandated purchase limit. All retailers reserve the right to limit quantities.

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jknobeloch wrote:

MAYBE HE MENT TO YELL, DUH.

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Just as in a store setting, yelling always makes people less likely to help you.

[salesop494]

Did the ad say only 1 per household? That is usually why they would limit you to only one computer. Unless, as it was previously posted if the store received so few in stock then they might do that as well!

[mm822]

No they were not low on inventory,said they had plenty at the time and yes I was yelling.Got to blow off steam somewhere.......

[Starflyer59]

Thanks to dealers and computer resellers, we the consumer are limited on how many items we can buy.

There are people out there who go around to stores and buy up the entire inventory on cheap items just for the sole purpose of reselling on the internet or kraigslist.

[Ryan-BBY Community Connector]

Hello mm822,

Thank you for visiting our forums!

I was disheartened to read that you were unable to buy multiple laptops at your local store.  If I encountered the same situation, I would be frustrated as well.  There may be a couple different possible reasons that our store was unable to sell you 3 of the exact same laptop computers. 

This specific unit could have been a limited quantity item that may have been noted in our weekly ad.  With any product, our stores have the right to limit the amount of quantities allowed to purchase at anytime.  Sometimes our stores, just simply want all customers to have an opportunity to purchase items that are in high demand. 

I hope this sheds a little light on possibly why our store would not allow you to purchase 3 of the same laptop computers.  Also, I am currently sending you a private message, so I can look into this situation further.  To view your private messages, please ensure you are logged into the forum and then click on the envelope in the upper right hand corner.  Thank you for your patience and understanding.