Best Buy & Geek Squad Policies

[fishysmellsgood]

omFG I broke my IPAD. I had it on my table with a book cover wallpaper. I cooked me some Korean ramyun and accidently put the hot pot on the display. I found out after smelling burnt glass 5 min into eating.  Does warranty cover it?

[Entropy]

Warranty won't.  If you have a supplemental accidental damage/handling plan it might cover it.

[xl]

If recently purchased on a premium credit card, it might be covered.... otherwise this may be an opportunity to upgrade next month for version 3.

[kst8no1]

Something smells fishy here...

[Mbrguy Emerging Expert]

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kst8no1 wrote:
Something smells fishy here...

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+1

[SlimJim77]

Going to officially call phony on this one,

[Mbrguy Emerging Expert]

It's possible that this happened, I just find it amazing how many people's iPads broke last year with Black Tie, just in time for the iPad 2 where they asked if they'd get another iPad 1 or if they'd be upgraded.

[SlimJim77]

There's no question we are going to see a rash of busted and malfunctioning i.Pads right about now.

[joshualander]

First off, I'm really sorry to hear that your iPad is broken. Sometimes, I feel like I can't live without mine -- so I can certainly understand your frustration. I'm going to try to help you as best I can!

Accidents happen to the best of us, for sure. As others have mentioned in this thread, accidental damage is not covered under any manufacturer warranties, regardless of the product.

I have a few questions for you, if you wouldn't mind:

1. Is yours an iPad or iPad 2?
2. What's the storage capacity? Is it 16GB, 32GB, or 64GB?
3. When did you purchase it?

Your answers to these questions will determine the proper resolution to your issue. I look forward to hearing from you in this thread or via PM.

[AaronE]

Can I also get a picture of the damage (with the LCD powered on). If you don't have an ADH service plan it's going to matter if the glass and digitizer are broken vs is the glass, digitizer and LCD are broken.