Best Buy & Geek Squad Policies

[Jimmienomam]

Principal I guess. Besides if he does that then he won't have anything to complain about...

[Douglas-BBY Community Connector]

Hello Heavenfire,

Thank you for reaching out to us here on our Forums.

It sounds like we got off on the wrong foot with this iPad purchase from the start. I’m sorry if any of our employees made a mistake in processing your purchase; you certainly shouldn’t be penalized for our error.

While we want to give our customers the flexibility needed to try the product and return it, we do reserve the right to refuse returns in some cases and we typically are not able to offer you a refund once the return period has expired.  I understand that this situation might be more complex and hope to try to find a better solution for you, but I’m at a bit of a loss without your receipt information.

I see that you also sent us an email through one of our other social media channels. I’m going to be responding to that email shortly with a request for some more specific transaction information. Once I have that, I would like to get in touch with our team at your local store to make sure we have explored all of our options for you under the circumstances.

Cheers,

[Heavenfire]

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Mbrguy wrote:

Why don't you just have a family member return it......problem solved.

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If that is possible, I would be happy to do so.. I would do this but I would suppose the iPad would be "attached to me" because the receipt shows it is an exchanged Item already? If not, them I am off to Best Buy with family member in tow..

[Heavenfire]

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Jimmienomam wrote:
Principal I guess. Besides if he does that then he won't have anything to complain about...

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Yes, because complaining about some stupidity on the part of a 'salesman' is exactly what I LIVE my life for....well that, and being a troll ON AN ELECTRONICS FORUM...sort of like YOURSELF.. Because there is no place better than BEST BUY FORUM to spend the hours of my free time during my life...THIS PLACE IS THE BOMB, YO! Get a clue..

[Heavenfire]

Doug, thank you! I have been attempting to solve this from every angle. I also, just realized it was you who I had a series of PM's concerning my reluctance to "need" to make a return due to issues I had experienced at the very beginning of my purchasing efforts. As well as stating in one of those PM's of my intention and dire need to ensure a Verizon iPad and Not an AT&T iPad. Which I did on launch day ...but you know how the story goes from there.. I will say that Twitter's Twelpforce have been very pleasant to deal with..no dog piling at all, by any of those fine folks..

[Area51Kev Regular Contributor]

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Heavenfire wrote:

Needless to say, Apple isn't perfect, but neither is my BMW M3. However, when all the bugs are worked out, it is one mean machine, same goes with Apple's products.

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Did you catch that xl?

The beleaguered OP, who has had more problems than just about anyone who ever purchased an iPad at Best Buy, wrote that Apple products compare favorably to a BMW M3!  I rest my case...lol.

[Heavenfire]

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Area51Kev wrote:

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Heavenfire wrote:

Needless to say, Apple isn't perfect, but neither is my BMW M3. However, when all the bugs are worked out, it is one mean machine, same goes with Apple's products.

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Did you catch that xl?

The beleaguered OP, who has had more problems than just about anyone who ever purchased an iPad at Best Buy, wrote that Apple products compare favorably to a BMW M3!  I rest my case...lol.

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lol...funny! Notice I did say , "when ALL the bugs are worked out".. I never really mean to imply all Apple's products were junk, they are in fact, what I love using and the iOS are a concrete Fixture in my home. I simply need it to be the one I need when I travel when I am required to do so, this is why I NEEDED this iPad to be Verizon..otherwise the AT&T would suffice I suppose, if there were not the light bleeding issues, thus far. It is purely out of necessity and not simply a WANT or preference issue.. Once again, as I reiterate, I "need" Verizon and want the screen to be usable without a horrible light bleeding issue..And I promise, I will move on with my life as it was before this fiasco.. Trust me, I am ready to put this to sleep with the fishes..

[CrimsonRain]

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Walrus wrote:
I would think after the 2nd purchase having the exact same problem, I would shop for something else entirely, not keep trying to get the same product over and over again.

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Honestly, this is what I would be thinking if someone purchased the same product from a reputable manufacturer and kept returning/exchanging it within a small timeframe.

First time, some products are defective out of the box. The manufacturer doesn't exactly test each and every unit that leaves the assembly plant. This is why they usually back their products with a one year warranty.

Second time, mmmm yea. Maybe it's user error. If it really was another defect, then you really defied the odds and should probably go buy a lottery ticket like right now.

Third time.... I'm wondering if you even opened the box correctly...

[Heavenfire]

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CrimsonRain wrote:

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Walrus wrote:
I would think after the 2nd purchase having the exact same problem, I would shop for something else entirely, not keep trying to get the same product over and over again.

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Honestly, this is what I would be thinking if someone purchased the same product from a reputable manufacturer and kept returning/exchanging it within a small timeframe.

First time, some products are defective out of the box. The manufacturer doesn't exactly test each and every unit that leaves the assembly plant. This is why they usually back their products with a one year warranty.

Second time, mmmm yea. Maybe it's user error. If it really was another defect, then you really defied the odds and should probably go buy a lottery ticket like right now.

Third time.... I'm wondering if you even opened the box correctly...

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It appears that your reading comprehensiveness is lacking...just a bit.. IF YOU READ SLOWLY AND PRECISELY, you might understand my returns were mostly at the hands of a Best Buy employee who was attempting to sell me a two year data plan through Verizon Mobile..and when I did not find it prudent to pay 35.00 for an activation fee or have my credit card charged 400.00 for a deposit AFTER already having purchased the model iPad I needed, which was, the Verizon 32G wifi/4G LTE. SO,In place of actually solving the issue, the employee went and pulled an AT&T model of the same specs, unknown to me,because they are, or WERE NOT, marked accordingly..AND SOLD IT TO ME after making a return ON HIS OWN ACCORD, ALSO UNKNOWN TO ME, AT THE TIME.... when I got it home, I noticed two things, ONE a HORRIBLE SCREEN "LIGHT BLEED" and it was, guess what, AT&T, which I CANNOT USE!!!... So, I go back and just about the same exact thing happens again, I actually think they sent me walking with the one I had came to return because it too had the light bleed in the exact same location, under the front facing camera.. Also, if there was not an issue with screen light bleeds, hy so many resources available to test the screen to verify if, in fac, your iPad actually suffers from light bleeding issues?? They are everywhere online... At this poing I do not care if my screen bleeds real blood, I JUST NEED VERIZON AS MY DATA PROVIDER...because I will be going to Eastern Europe(Germany) in the next couple of weeks, pending working out a few details, such as my method of how I will present my presentations and IF I WILL BE ABLE TO USE THE NEW VERIZON IPAD 3rd Gen TO DO SO...because Keynote is an awesome and professional app and happens to be the chosen software picked for this years international meeting...but here I sit wasting my time typing stupidity over a 3 minute fix, which is the amount of time it would take to EXCHANGE THIS BRICK OF A MISTAKE CAUSED BY AN EMPLOYEE at BEST BUY... Is it really hard to understand??

[Heavenfire]

Looks like solving problems is a Mon-Fri, 9 to 5 thing...no response since The weekend began to approach.. My issue still exists...even past "normal business hours"