01-07-2012 05:49 PM
Negative posts outweigh positive by a substantial percentage. "...
Proof? Like an actual number source proof.
Corporate, if you reading this please have Mr. Dunn contact me.
Let me guess, because you have: 1) 20+ years of experience in retail and/or customer service, 2) you are also a CEO of a multi-billion dollar company, 3) have triple PhDs in customer service management or whatever, or 4) your personal customer service issue with Best Buy somehow gives you infinite insight into the inner workings of Best Buy. I'm going to take a shot in the wild here and say 4...
01-08-2012 09:27 PM
Scott, I agree with you. Even when we are encouraged to leave positive feedback - on sites like Amazon, eBay, etc. we'll do it when we get a chance (if we are happy). But if we are not - we'll let everyone know what's on our minds.
CR, I wish there were more sites like this: http://www.customerservicescoreboard.com/Best+Buy for the mere fact that there's statistical analysis of some sort. I couldn't possibly tell you the exact percentage of negative vs. positive responses by month / quarter / year, etc.
CR, your were very close in your assessment: 1) very close, 2) true, but not that big; 3) masters was plenty; 4) BB like any other corp follows the same set of rules: make a profit / meet expectations / enjoy the paycheck. But everybody knows that; it's how you make a profit without driving your customers away is what requires wit and a multitude of other big words. And a company like an individual always has a choice. BB chooses what it does month after quarter after year. Has it worked? Not so sure. But onto the bigger matter at hand: Despite the fact that I don't like the way the company is run at the floor level (leaving corporate machinery out for now), I do want BB to survive as a streamlined, transparent, friendly place to shop or drool over the new gadgets. Ultimately, we are talking about our jobs - American jobs. That's why I want Best Buy to change its ways.
01-10-2012 05:54 AM
01-10-2012 10:51 AM
Post #138 hil-freakin-larious.
Um, why was that hillarious? Other than the "Black Lie" (I wonder if that person felt that they were extremely clever/witty for coming up with that one, LOL. Maybe I should give them a cookie), all I saw was someone who wanted other people to take responsibility for the posters own inactions. No employee should ever lie to a customer, but there is no way to determine whether that person was actually told that or if that poster is just saying what they can to get what they want.
Funny part I saw though is where the poster stated that they were in the market for a Home Theatre system totaling $6800. Funny how everyone who has an issue was all of the sudden intent on making a HUGE purchase at Best Buy but will now purchase somewhere else. Basically, it's a bit worn out of a tactic but we still see it happen here all of the time. Now, that person may have been in the market for a purchase like that, but the timing is unlikely. Of course, anyone could say that. I would like to buy a new Macbook Pro so I could say that I am "In the Market" and if I had an issue, I could say that "I was planning on buying a Macbook Pro at X Retailer but now i'm going to their competition". And then I could try to use that as an intimidation tactic, "Do this or I'm going somewhere else to buy my Mac." etc.
Crimson, I don't know why I got off on this tangent, but.......why was that post hillarious? lol