09-30-2009 10:05 PM
Solved! Go to Solution.
10-01-2009 01:52 AM - edited 10-01-2009 01:53 AM
First, regarding the "familiarity with customers" issue, that should not be a problem. Sorry if you take offense, but I'd rather be treated like a person when I go into a store than some cookie-cutter sales script methodology thing.
Second, if the laptop had a bad harddrive and it was still within 14 days, don't bother with phonecalls or anything, just go into the store and exchange it. It's defective, why deal with it when you can get a new one for no extra charge. Also, how much was it outside of return policy? Usually if its only a week or two, managers make an exception if you behave rationally, but something that's over month outside of the 14 days return policy is not going to get exchanged without a fight, and even then it might not be.
Also, what was wrong with returning and purchasing the machine again? As long as its the same price, you should come out in the end even, meaning you didnt pay a penny extra, no need to throw a tantrum. Although BestBuy likes to help customers, they are a business, so in the end, its whatever's most beneficial to them.
Lastly, saying you're going to tell so and so from Channel 5 and Mr. Big-Shot from whatever is only going to burn bridges very very fast. Good luck with that.
Nothing I post is an official statment of Best Buy or Geek Squad, it is only a helpful opinion!
10-01-2009 02:47 PM
Hi there and welcome to the Community! If the unit is 14 days or less old, exchange it in-store. There is no reason to service a notebook that is less than 2 weeks old.
10-01-2009 06:24 PM
10-06-2009 01:24 PM
I have to start by saying that every representative of Best Buy® should be addressing you in a professional manner, and if they are not that is something their manager would like to know about.
It is true that a laptop computer purchased from Best Buy® can be returned or exchanged within 14 days of a customer taking possession of it, and any non-defective laptop returned or exchanged within this period would be subject to a 15% restocking fee. It sounds like this laptop is defective, which means that you should not be charged a restocking fee if our store in Paramus, NJ makes an exception to our return or exchange policy.
There are various reasons why our store in Paramus, NJ might need to outright return the purchase, and then have you re-purchase the laptop, in order to get you a non-defective laptop. I would need to get some personal information in order to get you the answers you deserve, and more importantly resolution to your issue. I am sending you a private message to gather that information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.
Thanks for posting,