Best Buy & Geek Squad Policies

[Javi2010]

I was just wondering since they are going to replace the screen and maybe some other stuff. What if the laptop is not working properly, or I'm not happy with the repair would I just get a new one, or can I ask them to give me my money back for the laptop. Would they have to agree with this?

[Ryan-BBY Community Connector]

Hello Javi2010 -

Blake from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Javi2010]

Thank you. I will be waiting...

[Blake-BBY Community Connector · Accepted solution]

Hello Javi2010,

When did you purchase the laptop?  Are you covered under a Geek Squad Black Tie Protection Plan?  If the repair comes back unsatisfactory, there is a 30 day redo period on repairs.  

I look forward to hearing from you! 

[Javi2010]

02/19/2011, and yes I have the black tie protection plan, what if something goes wrong with the laptop after two months of the repair?

[Blake-BBY Community Connector · Accepted solution]

Hello Javi2010,

If two months after the repair you're still covered under the Geek Squad Black Tie Protection plan, then we'll repair the laptop under the plan.  If you're not covered under the plan, then you can have the laptop sent out for an estimate, but the repairs will not be covered by your plan.  

[Javi2010 · Accepted solution]

Okay well thank you for your time.