Best Buy & Geek Squad Policies

[Maso]

I just bought one of your computer monitors from Best Buys in Mooresville, North Carolina [#1133 - Val #: {removed per forum guidelines}] with a four year extended warrantee. I bought the Lenovo - L2262 unit with the 21.5 inch screen. Monitor LI P/N: 0A46982. I paid $174.43. S/N: {removed per forum guidelines}.

My "Geek Squad" registration number is: {removed per forum guidelines}  

Here's my problem:

I work with AutoCAD and I need my screen aspect ratio to be 1 to 1. It is shipped with an elongated aspect ratio and I don't like that. When I draw a square with my AutoCAD, I want it to be a square and not a rectangle. There must be somewhere in the settings of the program where I can reset the aspect ratio to 1 on 1 for my purposes.

Please respond.

Thomas De Lello

Catawba, NC.

[Maso]

I just bought one of your computer monitors from Best Buys in Mooresville, North Carolina [#1133 - Val #: {removed per forum guidelines}] with a four year extended warrantee. I bought the Lenovo - L2262 unit with the 21.5 inch screen. Monitor LI P/N: 0A46982. I paid $174.43. S/N: {removed per forum guidelines}.

My "Geek Squad" registration number is: {removed per forum guidelines}  

Here's my problem:

I work with AutoCAD and I need my screen aspect ratio to be 1 to 1. It is shipped with an elongated aspect ratio and I don't like that. When I draw a square with my AutoCAD, I want it to be a square and not a rectangle. There must be somewhere in the settings of the program where I can reset the aspect ratio to 1 on 1 for my purposes.

Please respond.

Thomas De Lello

Catawba, NC.

[Jimmienomam · Accepted solution]

This would be on the computer side.

[deusexmachina Valued Contributor]

You have a service order from Geek Squad by the looks of it...did you bring the computer/monitor in for repair at some point?

Unless you have some sort of magnification enabled on the computer, the monitor should work fine. It's a 21.5'' monitor with a 1920x1080 resolution which makes it a 16:9 aspect ratio. The only thing that could change it afterwards is if you are using your computer video card controls to change the zoom or aspect ratio manually or something...

[Maso]

I see the touch sensitive light-up icons on the monitor panel, but I can't seem to get them to do anything.

[Maso]

Huh...?!

Are you telling me to access my video card settings and change it there and not through the Lenovo settings...?

I didn't work anything out with the Geeks in Mooresville, but I could bring this to them.

[Maso · Accepted solution]

I see the touch sensitive light-up icons on the monitor panel, but I can't seem to get them to do anything.

[Maso · Accepted solution]

I see the touch sensitive light-up icons on the monitor panel, but I can't seem to get them to do anything.

[deusexmachina Valued Contributor]

Alright, well aspect ratio is only for the resolution...it doesn't change how shapes appear or anything.

[Maso]

Ummm...

This doesn't look good at all. I may have to just go back and buy a whole new monitor that will give me what I want. I don't like that.

[Maso]

Well...

After considerable head scratching and reviewing of the available  PDF at:

http://download.lenovo.com/UserFiles/UserGuide/en/User's%20guides%20and%20manuals/Storages%20&%20Acc... 

I figured it out myself and now I have a 1 to 1 aspect ratio.

First I had to learn how to use the "On Screen Display" ( OSD ) which is really very trickey. Then find the "Scaling" function. With that I can switch it over to... "Original AR: same aspect ratio with input signal" and that works, but I have to live with an on screen image that doesn't fit my monitor and has two large black margins on either side.

I went back to the Mooresville Best Buys store to talk it over with the Geeks there, but they didn't have a clue and neither did the Sales Associates.

[Maso]

Ummm...

Feeling like a fool here.

I need to appologize to the Geeks at the Mooresville Best Buys store. They told me the right thing, but I didn't understand them. All I had to do was set my Windows resolution to 1920 x 1080 and everything would line up correctly. That's working for me now. It seems that the 1024 x 768 is just not a widescreen setting. It's real easy to get yourself out of date fast in the Electronic Revolution of the day.