Best Buy & Geek Squad Policies

[Nokia]

Unfortunately, an escalation sent prior to 30 days will be ignored. Basically, they don't have to deal with the cust., so they don't care. The employees you talked with at the store get hung out to dry.

[flacahoe]

Update: I walked into the store today with all the paperwork and the various e-mails and was amazed to find out the service center was unable to get the parts. They were going to replace my phone right there! The process was easy, and they even offered a free case and charger. Since I already had two chargers, and would be getting a new USB cable charger with the phone anyway, I didn't get an extra.

Thank you Aaron for your assistance here. As I stated earlier, had I been told the usual wait time and potential issues from the start, I would have checked out other available options. The various bits of misinformation or just plain lack of information was the most frustrating part. Of course hearing about and reading various horror stories with Best Buy and the Geek Squad didn't help my state of mind. All I wanted to know was what was going on with my phone, and why there didn't seem to be a direct line to the service center. Honestly seriously is the best policy.

I do understand that what you usually find out about in forums or hear people speak of are the bad things that happen, not the good. I was prepared to not get a phone at all before my trip. It worked out well in this particular case.

[donjay56]

I am glad to hear it worked out in the end. I can only hope a similar resolution soon. The Epic is a great phone.

[flacahoe]

Agreed that the Epic is a really awesome phone, donjay. I'm starting to feel like I had the Hitchhiker's Guide to The Galaxy in my pocket.

I sincerely wish your issue gets worked out swiftly and to your benefit. Good luck!