12-01-2008 12:02 PM
I purchased the last MacBook Pro, 15inch 2.5 ghz ( not the LATEST model but the older one) yesterday from Best Buy. I opened it up last night and noticed that the track pad is warped and dented in. You can notice it withe naked eye and can feel it with your fingers/hands. (
I am curious, will it be replced because I am within the 14 day period? There are not any MBPs which meet my specs in the district. Any idea on how this well work?
Thank you for the help!
12-01-2008 12:34 PM
12-01-2008 12:37 PM
OK. Will they be able to perform the repair at the store? Is that within policy?
What are the chances of them giving me a new Mac? I want to start transferring files to the Mac but don't want to do that if they are going to give me a new one.
12-01-2008 07:25 PM
12-02-2008 12:57 AM - edited 12-02-2008 12:58 AM
12-02-2008 02:00 PM
12-02-2008 05:34 PM
Unfortunetly that is the downside of buying a discontinued laptop. Your options:
-Return the laptop and buy another in your price range
-Keep it and get it repaired for free by Apple.
12-03-2008 05:00 PM
Hello briansmith –
While it may be frustrating and disappointing, payroll has really presented you with the two viable options available to you at this time. If the computer is not available anymore you can either:
· Return the laptop and purchase a different one
· Keep the unit and take advantage of your manufacturer’s warranty with Apple, you may be able to have this performed through the Geek Squad®.
Please keep in mind notebook computers fall under a 14 day return policy, therefore if you decide to return the unit, please ensure you have this done within the time frame.
Best Buy® Corporate