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Sarah-BBY
Hi serenecelene,
Thank you for purchasing your new Mac with us and I am very sorry for any disappointment over our return policy (http://bbyurl.us/122). While it is always our goal to help our customers make the purchases that are best for them, it is necessary that we have certain policies in place. This is why we do our best to clearly provide this information through store signage and on the backs of our receipts. We also keep many products on display so that our customers may try products out before making their purchases too. Therefore, our store correctly informed you that your request to return or exchange your computer falls outside of our policy at this time, but please allow me to assure you that I will make sure this situation is reviewed for future quality purposes.
Thanks again and best wishes,
 | Sarah|Community Connector | Best Buy® Corporate | |
rew4946 wrote:
I did the same thing with an Ipad and a Imac. I will never buy anything that says apple again. I was so made I don't even hardly use the Imac 27 I3 that I paid $1699 for. I asked if anything new was about to come out and they said no. Well I have wasted money before and it takes a little while to get over it. Its been about six months now and I have saved enough to order a new HP Elite online through HP to replace my aging Windows Vista Quad core that the Imac was suppose to do. I thought the Imac was the replacement but I hate it so much I can not enjoy anything but watching DVD,s on it. Apple plays games with all there computers. If you get one today it will be old in six months. Overpriced and Its not any better than a PC. Save your money and buy a new PC. Or wait for the Iphone 5 or the Ipad 3 or the new OS Lion software. Crap is what I think of Apple. Its a beautiful looking machine but is not worth the extra money and is not any better than windows. rotten apples
Wow! I wasn't aware that Apple made computers that may be good computers when you buy them, but automatically turned bad in 6 months or so. I'm glad I don't have one of those models. I've got a mac that I purchased in August of 2009 and it is still an awesome computer even though there are newer models out that have better specs.
Here's a helpful Hint - Just because a newer model comes out, doesn't mean that the older models are automatically crap. They are still just as great as it was before. A newer model being released doesn't magically change the hardware or software on your computer. Get over the mental block that you yourself have put up because you are unhappy that a newer model was released on a computer that you purchased. Your computer is just as good as it was when you bought it. So, are you going to get over the fact that Apple updates their products, JUST LIKE EVERY SINGLE MANUFACTURER, or just wallow in anger?
Apple actually updates their computers at a slower rate than Windows based Manufacturer's. You'd be lucky to see an HP model that is on the shelf for a few months before it is updated with better specs. With Apple, they usually sell the same model with the same specs for a year or more. But instead of changing the model name slightly (i.e. DV7-4125DX to DV7-4135DX ), Apple uses the same "iMac 27in.".
So, you are angry at Apple and going to HP, when HP does the exact thing you are angry at Apple about, but they actually do it MUCH more than Apple does. 
