Best Buy & Geek Squad Policies

[Jimmienomam]

Bob?

Jake?

Joe?

Jim?

[Dval]

Granted we use different warehouses (DDC), I hope I don't run into the same situation.  Just sold the exact same TV to a customer along with 4 others yesterday.  Scheduled to be in on Friday and having all 5 mounted next Saturday. 

The vast majority of us would have taken much better care of your situation, regardless of being a long-time or first-time shopper.  Had you ever worked with the associate before?  Or was he a new face?

[Bob_A]

zimmerr60  -  

Please be aware that starting with the day that your TV is actually delivered. The clock starts ticking on your 30 day allowable return window.  

So, if your TV isn't even scheduled to be installed until almost a month after it has been delivered. And considering that last minute rescheduling of installations is a fairly common problem. You could easily find yourself seeing for the first time, more than 30 days after it was actually delivered, that your TV is defective. But you don't get the opportunity to observe that the TV is defective. Until after it's too late to return it for a refund, or exchange.  

Personally. I would be very uncomfortable accepting such a risk from any store. But especially with a store that has already demonstrated a total lack of concern for customer service issues.

So I would be inclined to cancel that purchase, and make other arrangements for the purchase and installation of a New TV. Better safe than sorry.  

Good Luck  

[zimmerr60]

Bob_A,

Thanks for that info.... I never even gave that a thought!  Wouldn't that "cap-off" a perfect sale! 

We live in a small community here in North Dakota and my father-in-law is 90 years old in 2 weeks and I will be in Bismarck on Saturday.  If the tv is there on saturday I think I will pick it up and install it myself, my father-in-law thinks that he is being a pain if he asks us to do this kind of stuff.  Anyway at that point I will be making some more face-to-face time with the manager that can't give me his last name.  At that point we'll see whats up!  Like I said before, its an easy trip to Sam's Club from there!

Thanks again!

[Ryan-BBY Senior Social Media Specialist]

Hello zimmerr60 -

Allan from our Social Media team, will be reaching out to you regarding your concern. Thank you for your continued patience!

[Allan-BBY Community Connector]

Hi zimmerr60,

Thanks for sharing your experience, and I can appreciate the fact that you didn’t initially want to air this publically. This sounds to me like a very disappointing experience, and I am very sorry your father-in-law had to go through this.

The store should be giving you the soonest available date to install this TV, and a month from now sounds like a long to wait to me as well. I would like to personally look into your concern, and I am sending you a private message to gather some personal information. To check your messages you should log into the forum, and then click on the letter icon in the upper right-hand corner of the page.

Thanks for posting,