04-15-2009 10:53 AM
I recently purchased two TV's and have a complaint with your people. First I bought a 42' lg TV for myself. The next day I went to the same store and wanted a 47'lg and a stand for my parents. It wasn't in stock at that store so they gave me another stores phone number and said I could purchase it there. I did this and it was to be delivered and hooked up. Well, they did deliver it, no hook up.So I called the store and the manager was rude, said how did I expect a driver to know how to hook it up? Anyway, I don't live with my parents so I get someone to install the TV..(and put the stand together)
A week later, and I stop and see my parents, and I see its not even the right TV.Its not even an LG.So I call again to the store and all he can tell me was this was the TV I was charged for. My 42 was delivered and the stand was wobbly, and they didn't even try and hook it up..
Thanks for any help..aj
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04-16-2009 01:24 PM
04-17-2009 04:31 PM
04-18-2009 05:58 PM
If you opted for the promotion that includes "free delivery, hookup, and recycling" the stand assembly wouldn't be included. The Entertainment Center Assembly is a separate Geek Squad service. Also, the "hookup" only includes taking the TV out of the box, setting it onto a preexisting stand, and hooking it up to 1 preexisting source (like a cable box or cable jack). I know the hookup may sound like an install, or maybe this is what you were promised/told by the sales associate, but it's really not. I was confused myself until I read the small print in recent sales ads. I do apologize if I'm the bearer of bad news.