Best Buy & Geek Squad Policies

[xtremelix]

Ok so recently I bought a PSP Go, but now I want to return it. However I lost the receipt and I used a 100$ gift card and 150$ from credit card to buy it.

I want to return the PSP Go and get a PSP 3000. What are my options?

Can I get 250$ store credit or will they charge a little bit for my carelessness?

[Nokia · Accepted solution]

The store should be able to look up the receipt. Just go in and ask them. However, remember that if you bought it before November, it does have a 30 day return policy.

[xtremelix]

Thank You for your reply! I was really worried that the store might not be able to look up the receipt since I used a Best Buy gift card with the credit card. Now my sister won't be so mad at me for losing the receipt. =D

[Nokia]

Credit card purchases can usually be looked up. However, it's not a guarantee.

[Miranda]

Just keep in mind that (if you're still within the return time frame), because there is a difference in price between the PSPgo ($249) and the PSP 3000 ($169), that any funds that are refunded from the price difference would be refunded to the original method of payment...so, if you don't have the original gift card, you'll need to let the store know so they can reissue one if that's where the funds go.

[Nokia]

Miranda, I believe that when the return is done, BB's POS automatically puts it on a new card, and you have to override to put it on the original. The option is something like "Use Customer's Card."

[Miranda]

Oooohhhhh.....okay... Sorry.

[xtremelix]

Thanks for the help guys.

Today I went to BestBuy with nothing but the PSP Go in its original container, I didn't have the credit card with me at that moment so the person helping me asked me for the owner of the credit card's name, that didn't work so she asked me for the phone number and that also didn't work. Eventually I called my sister and she told me the number of her credit card (I should of thought of that in the first place....). That worked, and they gave me my 100$ gift card and sent the rest of the money back to my sister's credit card. But since the PSP 3000 was 170$ (+14$ in taxes), I asked the person to transfer 180$ to the gift card instead of 100. She did it without any problems, and everything I was worrying about when I lost the receipt was solved.