Best Buy & Geek Squad Policies

[Magister2005]

Hello.

So I have a problem.  I recently lost a gift card and really wanted to use it for a purchase.  I tried calling in to the gift card service (I kept the receipt), but the person on the line said I needed the full card number.  My receipt only shows the last 4 digits, which I assume is for security reasons.

I want to know if there is really nothing that can be done.  It feels a little silly that I kept the receipt for something like this only to find that it was completely useless.

[CrystalWoW Community Veteran]

If you have the receipt they can definitely reissue it.

From bb.com
Lost or Stolen Gift Cards
We can replace the remaining balance on a lost, stolen or damaged gift card, as long as you have the original purchase receipt. Please call 1-888-716-7994.

[Magister2005]

That is the number I called. The woman said they could only help if I had the full gift card number. Was this incorrect?

[CrystalWoW Community Veteran]

Yes it was. They can get that from your receipt. Give it a second try and if it is a no go one of the community connectors on here can assist.

[amd555]

Try calling 888 best buy and speak to consumer relations as they can also replace them.

[Ryan-BBY Senior Social Media Specialist]

Hello Magister2005 -

Melissa, from our Community Connector team, will be reaching out to you in regards to your lost gift card.  Thank you for your patience until she is able to connect with you.

[Magister2005]

Thanks.  I appreciate it.

[Melissa-BBY Senior Social Media Specialist]

Hi Magister2005,

Losing a gift card is never fun, especially if there was a larger balance on it at all. I am very sorry to read that you’ve lost yours and are having some difficulties in getting it replaced.

It was very fortunate you kept the receipt for the gift card, which should be helpful in locating the gift card information and reissuing the card if there is a remaining balance. I would be happy to look into this further with you if you could send me a private message using the link in my signature below with your name, phone number and the Customer Service Pin Number from the receipt you have. The Customer Service Pin Number generally can be found below the transaction information, and above any survey information that may have been printed.

I look forward to hearing from you soon!