Best Buy & Geek Squad Policies

[jackcash996]

In the last month…4 different friends and family have been harassed by sales people and 

have gone elsewhere.

 

My parents asked me to go with them today to buy a new laptop at the Lancaster Ohio Best Buy.

 

The Sales person insisted that we get the “geek squad optimization”. When we said we didn’t want it,

 a geek squad employee came over and said it was Best Buy policy.

 

I called another Best Buy store and they said that “optimization” wasn’t required and that

the “Geek Squad” tries to force uneducated buyers into getting it because they get paid on

the repairs they do.

 

Is this True?

[u_hsen]

optimization is not required, they are just require to push the sale, geek squad highly recommends the optimization because people don't know what they are getting a computer. by doing optimization u are guarantted to get a clean computer, instead of a computer that comes with ads, demo program, and trial softwares. it takes up nearly another up to 40% of system memory.

a lot of people complain about computers too slow and come back and return those computers.

and by doing optimization, geek squad is trying to promote the Services, showing what they can do. but little do customers know, all they think is they're getting ripped for $40 in reality geek squad is doing you a favor. all people think nowadays is to save money.

[Elizabeth-BBY Community Supervisor]

Dear jackcash996, 

Thanks for posting your concern on our Best Buy® Forum.  Your issue has been assigned to one of our Community Connectors for further review and response, and you should be hearing something within a maximum of 3-5 business days.  Please note that it may be sooner depending on the complexity of your issue and the current volume of posts.  Thanks for your continued patience as we work to assist all of the customers who have reached out to us on this forum.

[Matthew-GS Retired: Community Advocate]

Welcome, jackcash996!

I appreciate your patience and I look forward to assiting you.  Please watch this thread and your private messages (see Messages envelope near top right of page) for further information. 

[Matthew-GS Retired: Community Advocate]

Hi jackcash996,

Purchasing a computer is an exciting prospect and I hope you found the one you wanted. Like many people, you want to take it home and turn it on to email your best friend to brag, right? Would your anticipation be a bit muted if I told you the average setup and installation time is often over two hours? When explained this way, many computer purchaser opt for FREE Vista Personalization or even the affordable Vista Optimization to avoid the hassle or confusion with initial new computer setup (required at first boot up by the manufacturer). Even advanced computer users opt for these convenient services because Geek Squad® Agents use special tools to expedite setup. As a Geek Squad® Agent in the store I could distinctly see the differences in customer experiences between those who opted for optimization and those who declined. However, I would respectfully default to the customer’s preferences.

It is unfortunate if you felt any pressure, we certainly want to empower you with all available choices to make an informed purchase. Best Buy® employees are not on commission but are motivated to enlighten you with all the possibilities to enhance your computing experience. Geek Squad® Vista optimization is a smart choice because we are experts at ensuring your system is more secure by enabling security features, performing windows update, removing unwanted programs and trialware, as well as speeding up computer performance for enhanced everyday use. Thus, this optimization service is offered as an affordable convenience, but is not required by policy. Consider this: how much is your time worth? You can go out for a bite to eat, come back to pick up your computer, and start using it when you get home! For more information on Computer Optimization, please CLICK HERE.

I appreciate your feedback, jackcash996, and again apologize because no one should feel pressured to purchase services. If you require further assistance, please contact me in private message (click on my name and choose “Send this user a message” from the following page). Hope you have fun with your new computer!