Best Buy & Geek Squad Policies

[christophertran]

Hey everyone,

I'm pretty new, and today, my iPod gave me a pleasant surprise for Christmas, a brick. Anyway, When I had bought the device, I paid in Credit, with a RZ card.  I was wondering if you would be able to get the receipt for the purchase of the device, as it's covered, since 10/18/2009, so I could see if they could replace it.

Thanks,

Christopher

[QuantumThunder]

It can be looked up...

Obvious question (if its the clickwheel ipod) did you hold down the middle button and bottom button and attempt to reset?

[christophertran]

iPod Touch.  So, how would I be able to get it looked up to get my iPod repaired?

[QuantumThunder]

you have to go into the store....

Did you hold down the power button on the top of the iphone and the round button for 10 seconds to force a reset?

[christophertran]

I did try all the restoring processes and DFU. nothing. it will just go back to the connect to itunes screen.

[CrystalWoW Community Veteran]

Did you try connecting it to iTunes.... had to ask... just in case. 

[Dorothy-BBY Community Supervisor]

Hello Christopher -

I would be more than happy to try to look up your protection plan information.  Unfortunately, I was unable to pull up any information from the email you registered on the forums with, but if you can send me a private message with you full name and telephone number associated with your purchases, I can try to find out more info!

You can send me a private message by clicking on the envelope in my signature bar. 

Thanks!