04-09-2012 07:16 AM - last edited on 04-10-2012 03:09 PM by Jacob-BBY
I bought one Iphone 4S from Best Buy #286 Canton, OH 44718. When I check with Best Buy salesman, they said it is unlocked Iphone 4S and could be used outside US. But when I back China, I found it was locked with AT&T, and could not be used without active Sim-card. I paid full price ($699+tax) for the 4S, but could not be used. I strongly suggest Best Buy verify if their employees have correct information about this kind of device, because I found I was not the only one to be told it was locked.
I have no chance to visit US recently, Can I ask my friend in US to return the Iphone 4S and get refund for it? My customer service Pin is [removed per forum guidelines]. Please let me know what documents I need to prepare except complete machine with package, receipt. Can I return the 4S to any Best Buy store or only the one I bought from?
I used credit card to pay it, will the money return to card? How long will it take? Thanks for your quick response!
Catherine [removed per forum guidelines]
Solved! Go to Solution.
04-09-2012 10:44 PM
I strongly suggest Best Buy verify if their employees have correct information about this kind of device, because I found I was not the only one to be told it was Unlocked.
04-11-2012 07:47 AM