Best Buy & Geek Squad Policies

[DaveT]

Orderd a portable DVD player for my daughter for X-mas. Orderd on 12-18-08. Was guaranteed  delivery before x-mas. Paid 20.00$ more from Bestbuy then other companies just because they guaranteed before x-mas delivery. Recieved E-Mail notification on 12-19-08 stating my order had been shipped and my credit card was charged for the purchase. I then recieved an E-Mail message  on 12-22-08 telling me that my order was not going to be on time and in fact would not be here untill the 29. Whats up with that? I was never offered other shipping options or anything. Just to bad for you and thanks for your order dumb azz. No more Bestbuy for me, And I think they will get the order back. I don't like to deal with people I can't trust!!! Don't know what I'm going to do for x-mas for my daughter.

[Elizabeth-BBY Community Supervisor]

Dave,

I'm very sorry this affected your Christmas celebration.  Please review my post in the following thread to learn more about our holiday shipping guarantee:

http://forums.bestbuy.com/bb/board/message?board.id=Policies&thread.id=1513&page=2

I'm sorry to hear that you may be returning the item, but I do thank for letting us know about your experience so we can help prevent this same situation in the future.

Happy New Year, 

~Elizabeth

Community Supervisor

Best Buy Corporate