Best Buy & Geek Squad Policies

[Elizabeth-BBY Community Supervisor]

Hi qdides,

I've asked Aaron, one of our Community Connectors, to review and respond to your concerns.  You should hear from him within the next few business days at the most.

Thanks for your continued patience,

[qdides]

Alright, Thank you I will be awaiting his reply.

[Aaron-GS Community Connector]

Hey qdides,

I’m sorry to hear about your recent laptop difficulties! I can imagine how frustrated you must feel to have encountered overheating troubles, especially if this was the third time you’ve encountered the problem with the same computer. I would be equally disappointed in a similar situation.

Like Nokia mentioned, your computer would qualify for a replacement under your service plan’s No Lemon coverage once it has accrued three previous qualifying hardware repairs and a fourth confirmed hardware failure. Once approved then, you would be provided a model comparable to the original unit, not to exceed the original product’s purchase price. Should you choose to seek an upgrade model though – be it laptop or desktop - any difference in price between the two products would be your responsibility to pay.

I hope this helps you out, but please feel free to let me know if you have any additional questions. You can send me a private message by clicking on either the icon my signature below or the letter icon in the upper right-hand corner of the page.