08-28-2009 07:17 PM
It's not just disabling startup items.
It's running over 200 startup/registry tweaks, uninstalling some of the junkware(that we're legally able to), it also disables unncessary services from running, which in turn not only makes your computer run better, but if you have a laptop, it also extends your battery life by up to about 30 minutes.
08-28-2009 08:47 PM
I have to agree with george. I don't know what all GS does in their optimziation. But when I clean up a new computer for someone it is alot more than just removing things from MSCONFIG.
09-28-2009 01:53 PM
Well I've seen a lot of arguing but I'd like to share the experience I had today buying a new laptop, it is very similar to the OP's situation with one big difference, the store made it right, on the spot. Here's the deal. I went to the store and found the laptop I had seen advertised for the price I had seen. I noticed that under the display there was only one box for that model and the GS sticker on it caught my eye. It stated that they had performed the Optimization and Created a Recovery Disk an had a figure of $69.97 written next to it.
So when I was approached by a sales person I told him I liked that laptop and I had one question that was going to determine whether or not I'd be buying a laptop today. I asked if I had to pay that price, to which he replied that they likely have others that had not been optimized and if they do I could purchase one. After searching he discovered they did not, but then he looked in the computer to find that it showed 3 in stock. After some asking around he found out the other two were up at the GS desk to undergo the same Optimization. At this point he told me that they would take care of me, that I'd get the laptop I wanted at the price I wanted and the optimization would be (in his words) their gift to me.
So kudos to them for making it right by giving me the advertised price despite the optimization that I did not want. However, what irritated me was that if you've got 3 in-stock, and you apply the optimization to all of them, you've effectively forced anyone that buys that model into getting the optimization. That in my book is wrong and is something I plan to write to Best Buy about. I can see having some unopened and some optimized and then running out of the unopened ones. But this was a case where all they had on the floor was the optimized one and they were going to take two more un-opened ones and optimize them rather than keep one or both un-touched and available for a customer who may chose that route.
Sure they made it right, but I figure much of that has to do with the fact that I made it clear I'd not be buying it if I had to pay the extra $70 for a service I didn't want. I wonder how many people don't ask and just accept it. Shame on them for being foolish yes, but shame on Best Buy for preying on their foolishness. I've got real mixed feelings about my visit to BB today.
09-29-2009 08:37 AM
He didn't say but based on the fact that they sold me the one that had already been optimized (thus losing money) I have to assume that the others were already in process.
09-29-2009 11:58 AM
I'd like to believe that and give them the benefit of the doubt, but I have a real hard time with that. All of their behavior suggests that they're going to do all they can to have you pay the $70 for the optimization (putting the unopened ones completely out of reach while all the ones easily accessible at the display have already been optimized - for instance). Sorry where there's smoke there's fire and while the legality of it may only be questionable (they do at least maintain plausible deniability), it's definitely not a customer friendly business model. It's an aggressive approach to attempt to further their Geek Squad business, there's no doubt about it. I'm not accusing them of any legal wrong doing (although there might be a case for that too) I'm just accusing them of overtly putting profits ahead of their customers (who in the end have a choice of whether or not to shop there) by trying to aggressively drive certain customers to buy services they don't want or need.