Best Buy & Geek Squad Policies

[BurtReynolds]

Two questions that I can hopefully get an accurate response on.  BBY store associates are hit or miss in my experience. 

I would like to get a laptop for a Christmas gift, and currently a brick and mortar competitor has it for 649 (straight up rebates, no MIR or gift cards), and BBY has it for 749.  The competitor's site indicates it is in stock at some local locations.  So, as I understand it, BBY should have no problem matching this price.  Also, I have a 10% Reward Zone coupon that is valid from 12/11-12/14, could I apply the coupon the price matched price, or is that too much discounting? 

I saw Best Buy has a holiday return policy, but it excludes laptops?  I just wanted to verify this, as it doesn't make much sense.  So I guess the company has no problem sticking people with items costing several hundred dollars that aren't wanted? I guess I'll have to have Christmas on the 23rd if I were to go and pick it up tomorrow.

[GeraldRose · Accepted solution]

Burt,

I'm not a Best Buy employee, but I believe I can answer you question. If the most local competiter has the item in stock Best Buy will match their price, if the store is out of stock or the closest location isn't in close proximity to the BBY store they will NOT price match.

As far as the coupon, you can NOT double dip or combine offers. Obviously the price match would be most beneficial to you so  I would go that route.

For your return, I used to think Best Buy had an extended policy that would allow it to be returned UNOPENED within 14 days of Christmas. I could be wrong, and you may want to refer to BBYs return policies on the site or by visiting the local store.

[JustusRyan]

Even without the price match to the competitor, those 10% coupons are never good on laptops, netbooks or desktops.