Best Buy & Geek Squad Policies

[birdman7389]

I bought a Toshiba laptop earlier this year, with the black tie protection plan. I cant find my reciept anywhere. The plug on the charger where it goes in the laptop has broken. Can I just bring the charger in and get a new one?

Thanks!!!!

[indisguise]

You are better off calling 1800-GEEKSQUAD. Stores do not carry replacement chargers, or new Toshiba chargers at all actually. they can find your GSBTP over the phone and they will help you get it replaced.

[Dorothy-BBY Community Supervisor]

Hello birdman7389 -

Your best bet would be to contact Parts Search by calling 1-888-BESTBUY and asking for the "Parts Search" department.  I was also able to locate your GSBTP plan number and am sending you a private message with that information.  Please ensure you are logged into the forums, then click the envelope in your upper right hand corner to view your message. 

Thanks for posting!