06-26-2009 07:29 PM
I purchased a laptop from Best Buy last summer before the school year started. I was told by the worker assisting me in the check-out that it would be a good idea to buy a service plan with the laptop. He said that if there is any problems, bring it in and we'll fix it with no extra cost. Not realizing that was a complete lie, I bought a 3-year service plan.
Within the first few weeks I noticed the laptop started freezing as soon as I connected to any network other than mine. Soon after that it started to freeze on random occasions. Next, the ac jack came loose. Then, as I tried closing my screen, the loose ac jack caused my screen to crack. I did not take it in to Best Buy at the time because I needed the laptop for school. I decided to go to Best Buy as soon as my school year was finished.
When I showed a representative, my laptop about the freezing and damage, he told me that the laptop isn't covered under warranty and it is a write-off and it would be a good idea buying a new laptop.
I'll conclude this message by stating that I was ripped off and decieved into buying a service plan that
pretty much has no value and the customer service I recieved was horrible.
06-27-2009 01:41 PM
Wait, wait, hold on...Who exactly did you speak to? Was it a BB sales person or did you bring it to the Geek Squad? Also, do you still have your receipt from the time of purchase showing your 3 year service plan information? There should be absolutely no reason why Geek Squad would not at least attempt to service the unit before making such an outrageous statement.
I would recommend maybe trying a different location if such a possibility exists and making a call to 1-888-BESTBUY to report your experience. If this particular store is telling people their products are "wirte-offs" they have a serious problem going on.
06-27-2009 02:10 PM
06-27-2009 02:45 PM
Did the Geek Squad rep even verify whether or not you had a service plan before they directed you to Sony? An active service plan should have required them to begin working on the issue. Even if they ultimately had to send it to the GS service center or even Sony for repairs that would be under your service plan and not on your shoulders to have to make happen.
I wish you luck in getting this resolved.
06-27-2009 02:48 PM
06-30-2009 03:31 PM
07-01-2009 01:38 PM