04-21-2009 07:12 AM
I purchase a Presario A940NR last August and it has never worked right since purchase. I constantlly get blue screens and my expert friends have told me that there is a deeper hardware conflict causing the trouble. It was a display model and did not come in a box or with the usual extras.
I purchased it from BestBuy store in Fayetteville, NC.
Where do I stand on the warranty or repair/replacement?
Should I bring it back for replacement to the store?
Or Should I phone GeekSquad? or HP/Compaq support?
Solved! Go to Solution.
04-21-2009 08:49 AM
04-21-2009 09:01 AM
Thanks for the quick reply stidude99
However, I find it hard to swallow if Geeksquad are going to charge me a fee (as I did not get black tie), when the problem lies with the product and is clearly well inside the warranty limit.
It has been established by experts that there is definitely a fault with the system. It is not my responsibilty as the end-user to diagnose a fault on a machine which was bought in good faith.
They should either honour the warranty in FULL or not. Full stop.
If that is the policy of GeekSquad to charge people for diagnosing a problem - which results in determining a fault indeed exists - then it is very wrong. I can accept being charged for the diagnosis if it results in finding no fault. But not if it proves that there is a fault! That's just wrong.
04-21-2009 11:58 AM
04-21-2009 01:01 PM
It should still have a manufacture warranty left. I would recommend calling Compaq tech support.
04-23-2009 02:59 PM
04-24-2009 03:42 PM
04-24-2009 05:06 PM
Thank you very much Aaron for your advice and support.
I am, however a little bit concerned that I could be sending in my Laptop and if they cannot find a fault I'll get hit with a bill!!
Anyway I've taken the plunge and contacted HP. They were very helpful. I chose that route due to the amount of negative comments on these forums and talk about 3 week delays etc.